What is it?


In this 1-hour 1:1 session led by our BMC UX designers, participants will be shown designs and asked for feedback. Observations
and interviews will be conducted remotely. Information will be captured regarding processes and experiences with our products and services.


The goals are to find out:

  • Whether the Release Management module meets customer needs.
  • Whether it is efficient, effective, and understandable.



When is it?


Monday, October 24th – Friday, November 4th.

An hour period, between 8:00am – 5:00pm PST.




Who Qualifies?


You qualify for this study IF you are:

  • Release Coordinator, and
  • Who use the Release Management module of ITSM on a regular basis.



What you need for the 1:1 session?


You will need to install WebEx software on your computer. The sessions will be done remotely using WebEx. You will receive an email with instructions to log in.


Interested? Next steps:


Email Launa Nguyen at with email subject line: “Smart IT 1.6 User Study”