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Accepting nominations for BMC Remedy with Smart IT 1.3 Release Validation Program

This is your opportunity to validate the almost final bits of the upcoming Smart IT 1.3 release and provide feedback to BMC about functionality, usability and quality. The program is expected to start in early October and is open to all current Remedy ITSM customers and partners.


Smart IT 1.3 introduces some new capabilities in support of problem coordinator and change coordinator / manager personas. Those are just a few of the enhancements that are planned to be delivered with this release.


You can participate in the release validation program by reviewing the enhancements of the Smart IT 1.3 version in a hosted environment or by downloading the bits and installing it in your local environment connecting to one of your Remedy ITSM non-production instances (version 7.6.04 SP2 and higher).


What's needed from you?

  • Attendance in weekly call
  • Time and resources to test in a short window.
  • Willingness to collaborate with BMC and other customer and to provide open feedback


More information will be provided in the BMC Community page we plan to use for all communication and in a kickoff call prior to start of testing.


Follow here to sign up: Smart IT 1.3 Release Validation Survey