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Looking for Knowledge Managers & KCS Coaches

 

What is it?

 

These sessions will be 1:1 lead by our bmc UX designers. These sessions are aimed to gather user feedback on early design for Knowledge Management that are aimed to at supporting KCS compliance. This will help to ensure that the design are truly useful and easy to use.

  • Participants will be shown initial KCS designs for conducting knowledge article assessments and will be asked to provide their honest feedback.

 

When is it?

 

Available 1 hour 1:1 Sessions Thursday August 13, Friday August 14th, Monday August 17th and Tuesday August 18th

 

Who Qualifies?

 

KCS Coach/Knowledge Manager whose key tasks include conducting knowledge article assessments.

 

What you need for the 1:1 sessions?

 

UC, (Universal Console or desktop) the location for the sessions will be done remotely using WebEx. You will receive an email with instructions to log in.

 

Interested? Next steps:

 

Email Sandy at sandy_mcclenahan_tp@bmc.com with email subject line: “Smart IT Knowledge Product Design | or contact Sandy McClenahan at 408-571-7271