These sessions are aimed to understand key tasks and processes used for Configuration Management. We also want to understand how Remedy is used for these processes and the current experience with Remedy. We want to know things that are liked about Remedy and areas that need improvement.
Users may be asked to share their desk top to walk show us how they currently use Remedy to do key tasks.
When is it?
Available 1 hour 1:1 Sessions August 4th, 6th, 7th & 11th-14th
Configuration managers who have the following key duties and tasks:
Own the CMDB application
Responsible for managing the data in the CMDB
Understand where the data comes from and who consumes it
Act as a broker between the CMDB and the consumer of the data
Understands the size of the data landscape
May establish rules for onboarding, deployment and reconciliation
What you need for the 1:1 sessions?
UC, (Universal Console or desktop) the location for the sessions will be done remotely using WebEx. You will receive an email with instructions to log in.
Interested? Next steps:
Email Sandy at email@example.com with email subject line: “Smart IT UX Discovery” | or contact Sandy McClenahan at 408-571-7271