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2014-11-13 {BMC Service Resolution 3.01 Beta Program} -Sign up now!
Deadline to apply is November 27, 2014. Sign up by completing this BMC Service Resolution 3.01 Beta Application Survey
Questions? customer_programs@bmc.com


BMC is looking for Customers to participate in the BMC Service Resolution Beta Program. 
We will be providing beta software for Customers to test starting early Dec 2014.


What is BMC Service Resolution 3.01?

"Solve issues before users and service levels are affected"   BMC Service Resolution is a cross-product solution that allows your business to connect event generation with your service desk. This allows you to automatically get the appropriate resources focused on the most critical issues

  • Find out about issues before they can impact availability and impact your customers.
  • Trace issues directly to their source, so you don’t have to waste time hunting for the root cause.
  • Route service incidents to the appropriate people on the first try.
  • Keep your key infrastructure, applications, and services running smoothly.

 
► What’s new in BMC Service Resolution 3.01?

  • Performance Optimization
    • Assess and Tune Incident Infrastructure Event Ticket creation and update
  • Integration Optimization and Efficiency
    • Architectural Update to Integration Layer
  • Support Saas Hybrid Environment
    • Provide support for Ticket creation and update via Web Services for On Demand and Remedy Force.
  • Support Mainframe Based Events
    • Expand Support for Mainframe Events from Control-M
  • Evolve Solution Level Documentation
    • Broaden/Expand Solution Documentation

Criteria for participating in BMC Service Resolution Beta Program
In order to be considered in any of our BMC Customer Programs, you must:

  • Have an active BMC Support ID
  • Be a “willing” conference reference upon positive completion of beta program.
  • Active participation in  beta program (Attend Kick off Call, Attend weekly beta meetings and complete a feedback survey upon beta program completion)

 

► BMC Service Resolution Prerequisites: