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BMC Customer Programs

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What is it?

This 60-minute long 1:1 UX session will be conducted remotely via WebEx meeting. Information is captured regarding processes and experiences with our products and services.

 

 

The goal of this study is to:

- Capture feedback and identify the usefulness of pod workload

- Understand user practices, needs, and challenges related to Kubernetes resource optimization in cloud-native environments

- Gather user feedback on proposed designs for Kubernetes optimization recommendation that are based on the pod workload analysis

 

 

When is it?

Wednesday, September 23rd – Friday, October 16th, 60 minutes between time between 8:00 AM – 10:00 PM PST

 

 

Who Qualifies?

We are looking for people are Administrators OR Capacity Planners. You qualify for this study if you perform three or more tasks in either one of the following categories:

 

Administrators:

- Troubleshoot issues reported by users

- Allocate application of upcoming projects to clusters

- Manage waste in the environment by optimizing and running pods

- Monitor Kubernetes environment, configure services, manage settings and storage

- Support deployment and management practices across public and private cloud

   

Capacity Planners:

- Analyze business and IT capacity needs to ensure efficient use of company resources

- Use data from multiple sources to forecast infrastructure demand and capacity impact

- Analyze performance problems, identifying bottlenecks and capacity issues

- Develop the deployment and fulfillment plans that minimize risks and reduce cost

- Gather metrics from service owners to predict service growth and effects on the capacity supply

 

BMC Helix; BMC Helix (BMC and Partners); TrueSight Intelligence

 

What you need for the 1:1 session?

 

A 60-min time window to join this 1:1 UX session via WebEx.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the subject line: “Helix Optimize – Administrators” , OR “Helix Optimize – Capacity Planners” pending on your job role.

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What is it?

We would like to have a 1:1 60-min long WebEx session to get feedback on early designs on concepts that aim to use data across Service Management and IT Operations together with AI analysis. One of these concepts is: Probable Cause Topology - Identify the probable cause of incidents using correlated data and the dynamic service model.

 

The goal is to understand if the designs are aligned with the needs of the target users and to learn how we can further improve these designs. We hope to have an open discussion about these designs. 

 

 

When is it?

Tuesday, September 8th – Friday, October 2nd, 2020, 60-minutes between 7:00 AM – 5:00 PM CST,

or any time after 10:00 AM CET / 1:30 PM IST

 

 

Who Qualifies?

We are seeking individuals who are IT Operations Owners/Managers/SMEs with one or more of the following responsibilities:

 

-          Investigates major and critical incidents to identify probable causes and to quickly mitigate impact

-          Helps to conduct root cause analysis to identify root causes of Problem Tickets.

 

TrueSight Operations Mgmt, IT Operations;

 

What you need for the 1:1 session?

You will need access to WebEx meeting.

 

Interested?

 

Next steps: Please email Launa Nguyen at Launa_Nguyen@bmc.com with this email subject line:

“UX Study: Predictive Insights – Iterative Design Feedback”

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What is it?

We would like to have a 1:1 60-min WebEx session to get feedback on early designs on concepts that aim to use data across Service Management and IT Operations together with AI analysis. Each 1:1 session will address the designs for one of the following concepts:

 

·         Proactive Problem Management. Identify common clusters of Incidents using Natural Language Processing and historical ticket data to help target areas for root cause analysis and incident reduction.

·         Probable Cause Analysis. Identify the probable cause of incidents using correlated data and the dynamic service model.

·         Predictive Major Incidents. Identify the potential of emerging major incidents using events, metrics, incident and change data; alert stakeholders; and assign the appropriate prioritization.

 

The goal is to understand if the designs are aligned with the needs of the target users and to learn how we can further improve these designs. We hope to have an open discussion about these designs. 

 

 

When is it?

Monday, July 13th – Friday, August 21st, 2020, 60-minutes between 7:00 AM – 5:00 PM CST,

or any time after 14:00 CET

 

Following are the specific schedule for the 3 design segments:

 

7/13 – 7/24:  To discuss designs for Proactive Problem Management

User types

o   Problem Management Owners/Managers/Coordinators

o   Major Incident Management Owners/Managers/Coordinators

o   IT Operations Managers Owners/Managers/SMEs

 

7/27 – 8/7:  Probable Cause Analysis

User types

o   Service Desk Leads/Agents (L1/L2

o   IT Operations Managers/SMEs

o   Problem Managers Owners/Managers/Coordinators

 

8/10 – 8/21:  Predictive Major Incident

User types

o   Major Incident Owners/Managers/Coordinators

o   IT Operations Owners/Managers/SMEs

 

Who Qualifies?

We are seeking individuals in these job roles that may have one or more of the responsibilities listed within:

-          Problem Owners/Managers/Coordinators

o   Responsible for lifecycle of Problems which includes Problem identification, prioritization, root cause analysis, diagnosis, resolution, and reporting.

o   Primary goal is to prevent Incidents and to lessen the impact of future Incidents

o   Manages a team of coordinators responsible for overseeing each step in a problem ticket.

-          IT Operations Owners/Managers/SMEs

o   Responsible for IT Operations processes and teams

o   Ensures that systems, services and infrastructure work reliably and securely by

§  Responding to escalated incident tickets

§  Monitoring system stability and performance to prevent delays and outages

§  Troubleshoot

-          Major Incident Owners/Managers/Coordinators

o   Responsible for Major Incident processes

o   Primary goal is to notify, coordinate, and deploy resources to resolve major incidents as quickly as possible

o   Ensures that technicians have the tools, processes, and skills needed to resolve incidents quickly

-          Service Desk Leads/Agents (L1/L2)

o   Responsible that users and customers receive the service desk support that is needed by ensuring that:

§  Tickets are addressed in a timely manner

§  Service disruptions eliminated or minimal

§  Operations run smoothly

§  SLAs are fulfilled

§  Service desk is staffed as needed

o   Supervises service desk agents

o   Troubleshoot and resolve tickets

o   Responsible for definition, adoption, and conformance of process and policies

 

TrueSight Intelligence, BMC Helix, Remedy ITSM, Digital Workplace, Discovery, TrueSight Network Automation, TrueSight Server Automation, Network Automation (BMC and Customers)

 

What you need for the 1:1 session?

You will need access to WebEx meeting.

 

Interested?

 

Next steps: Please email Launa Nguyen at Launa_Nguyen@bmc.com with this email subject line:

“UX Study: Predictive Insights – Iterative Design Feedback”

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What is it?

The goal is to capture customer feedback on concepts that aim to use advance technologies to prevent and predict incidents and events and

to facilitate causal analyses.

 

This is a 1:1 UX session, which will be conducted remotely via a 90-min long WebEx meeting. Our UX researcher will show you various concepts and

will capture your feedback in an open discussion. Various questions will also be asked to capture the importance and usefulness of each concept.

A link to a survey may be sent to capture your responses to some specific questions.

 

 

When is it?

Monday, June 8th – Friday, June 19th, 2020, 90-minutes between 7:00 AM – 5:00 PM CST,

or any time after 14:00 CET

 

Who Qualifies?

We are seeking professionals with roles that match any one or more of the following:

-          Responsible for reducing and preventing the number of incidents and/or events

-          Evaluate and identify trends various data for incidents and/or events

-          Work toward troubleshooting critical and major incidents and/or events

 

We are seeking these job roles but are not limited to these roles:

-          Service Desk Owners/Managers

-          Problem Owners/Managers

-          Major Incident Owners/Managers

-          IT Operations Owners/Managers

 

-          Service/Application Owners

 

-          NOC Operators – who use TSOM, Helix Monitor, or another 3rd party monitoring tool

-          Service Desk Agent - Level 2 or Level 3 (SMEs used to troubleshoot challenging incidents)

 

 

 

 

Remedy ITSM, TrueSight Operations Mgmt, TrueSight Orchestration, TrueSight Infrastructure Mgmt, BMC Helix

 

 

What you need for the 1:1 session?

You will need to have access to WebEx meeting.

 

Interested?

 

Next steps: Please email Launa Nguyen at Launa_Nguyen@bmc.com with this email subject line:

“UX Study - Predictive Insights for Incidents and Events”

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What Is It?

Help us shape DWP Products to be in the best form!

 

BMC UX Team highly seeks your experience as we are conducting a card sorting UX study revolving around how best to organize the content from DWP Admin Console and DWP Catalog into one unified experience. Also, in this online UX Study, you are provided an option to create your own categories if any of the other pre-defined categories don’t fit, and you will then answer a couple of questions after the card sorting task.

 

You’ll find a link to the online survey at the end of this post. The activity in this online survey shouldn’t take longer than 10-15 minutes to complete.

 

 

When Is It?

This online UX survey is available from Wednesday, May 20th through Thursday, June 9th, 2020.

 

 

Who Qualifies?

You must have DWP Advanced (contains both DWP Admin Console and DWP Catalog)

 

------------------------------------ AND --------------------------------------------------

 

You meet any of the following job roles:

 

- Administrators – Catalog, Sub-Catalog, and/or System Administrators

- Incident Manager

- Change Manager

- Project Manager

- Business Analyst

 

Digital Workplace, Digital Workplace (BMC-only), TrueSight Intelligence,

 

What You Need?

 

Please complete this online Card Sorting UX Study by using the link below – tell us what you think and many thanks in advance!

 

Survey link: https://fii1l680.optimalworkshop.com/optimalsort/2w1mkee8

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What Is It?

Help us define the information architecture of BMC Capacity Optimization!

 

The BMC UX team seeks your experience in organizing the content for BMC Capacity Optimization so that we can make our application easier to understand and use.

In this online UX exercise, you will be provided a list of cards as well as pre-defined categories that you can put the cards in. You are also provided an option to create your own categories if any of the other pre-defined categories don’t fit. You will then answer a couple of questions after the card sorting task.

You’ll find a link to the online survey/exercise at the end of this post. The activity shouldn't take longer than 10 to 15 minutes to complete.

 

When Is It?

This online card sorting tool will be available from Tuesday, May 19th until Wednesday, June 3rd, 2020.

 

Who Qualifies?
You qualify for this session, if you do one or more of the following in your job:

  • Execute performance/capacity analyses on (already/to-be) deployed applications to analyze actual behavior and predict potential resource shortages
  • Execute prediction/simulation models to forecast potential resource changes
  • Provide visibility on existing/predicted consumed/spare capacity
  • Monitor availability and performance of the end-to-end application
  • Manage triage and remediation with other stakeholders
  • Design applications layout in the enterprise and Cloud
  • Generate reports and view dashboards about the performance and availability of applications

 

Capacity Optimization (BMC and Partners), TrueSight Capacity Optimization

 

What You Need To Do?

  1. Take a look at the list of items on the left.
  2. Drag and drop an item from the left into the space on the right to create your own groups.
    Note that as an example, we have created an OOB group, Reporting.
  3. Name the groups so that they make sense to you.
  4. Share your thoughts about this exercise by clicking Leaving a comment at the top right.
  5. When you're done click Finished at the top right.

 

Online Card Sorting Tool link:

https://fii1l680.optimalworkshop.com/optimalsort/d0cdm570

 

 

What Next?

Once the exercise is completed, our Research team will share the results.

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We’d love for you to participate in the beta program for the next release of BMC Client Management.  We are working on several enhancements and would love your feedback on these and other updates:

    • Adding more functionality to the web console
    • Patch management enhancements
    • Asset discovery improvements

 

We plan to have our initial kickoff call on May 20th and the beta program will run until early July.  This is open to all customers and partners. If interested, kindly follow the steps below to register. Thank you and we look forward to your participation.

 

How to Sign Up:

 

1. Make sure you have a BMC Account

2. Have an active BMC Support ID in your profile:

    1. Login to BMC Support
    2. Edit Profile ==> Click on "BMC Support Access" Section
    3. Enter "Support Contract ID" or Follow the link to "manage your support subscription"
      • Click here for CUSTOMER help with locating Support Contract ID
      • Click here for PARTNER help with locating Support Contract ID

3. Have an individual company email address registered in your profile (ex: john_doe@bmc.com and not support@bmc.com)

4. Complete the Pre-Release Agreement:BMC Software Prerelease Agreement applies to both hosted (environment provided by BMC) and on-premise (your own test environment)

5. Click here to request to join our private communities group

 

Client Management

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What is it?

In this 60-min long UX session via Skype Meeting, we will explore how you started using DWP and what it was like to learn how to use the platform and the specific features you use within your job. We will also conduct interviews to learn about the process of how you start setting up your environments and workflows within DWP as well as any sort of documentation you used for guidance.

 

The goals are:

 

- To access the top features and services that are used most within DWP.

- To understand the learning curve involved in setting up the environments and data within DWP.

- To understand if there are any information gaps faced when getting started using DWP.

 

When is it?

Wednesday, May 13th – Friday, May 22nd, 60-minute between 8:00 AM – 5:00 PM CST

(or any time after 16:00 CET)

 

 

Who Qualifies?

 

You qualify for this study if any of the following describes your job role:

 

- Technical Consultants

- Project Managers

- Product Owners

 

Digital Workplace

 

 

What you need for the 1:1 session?

 

You will need to be able join Zoom or Skype meeting.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with email subject line:

“UX Study – DWP Starter Kit”

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What Is It?

Help us help you with your task!

 

BMC UX Team highly desires your UX feedback on a few concepts for an AI digital assistant that aims to help monitoring and event management tasks. We are also

interested in additional ideas where an AI assistant may be helpful in this space.

 

You’ll find a link to the online survey at the end of this post.

 

 

When Is It?

This online survey is on the schedule from Tuesday, May 5th – Thursday, May 14th, 2020

 

 

Who Qualifies?

You qualify for this online survey if any one of the following tasks are related to your job role:

 

- Create IT infrastructure monitoring and alerting solutions (policies, thresholds, etc.)

- Monitor and manage events and alerts for the IT infrastructure performance and usage.

- Analyze reported IT infrastructure issues and ensure they are remediated using standard operating procedure.

- Document and track all incident activities and resolutions.

 

TrueSight Operations Mgmt, TrueSight Infrastructure Mgmt, BMC HelixTSOM (BMC Employees)

 

 

What You Need?

 

Please complete this online survey by using the link below – tell us what you think and many thanks in advance!

 

Survey link: https://www.surveygizmo.com/s3/5582702/AI-Assistant-Concepts-for-Monitoring-2

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What is it?

This 45-minute long 1:1 UX session will be conducted remotely via Zoom meeting. It will consist of two parts :

 

     1) We will share with the participants several concepts related to Helix Monitor Chatbot, and we will ask for the participants’ honest feedback

     2) We will ask users for suggestions on additional iced cases where the Chabot could be beneficial for the participants’ work.

 

Participants will be encouraged to honestly speak their thoughts, providing feedback about their likes, dislikes, needs, concerns, and wishes related

to the product. Sessions will be recorded when possible for data collection purposes.

 

The goal of this Helix Monitor Chatbot UX Study is to get user feedback on several proposed concepts for Helix Monitor Chabot, and to generate user

suggestions for additional Chatbot use cases.

 

 

When is it?

Monday, April 27th – Friday, May 22nd, 45 minutes between 8:00 AM – 5:00 PM PST

 

 

Who Qualifies?

You qualify for this study if you engage in monitoring, and one of the followings describes your job role:

 

- Administrator

- IT Operator

- Service Owner

 

BMC Helix, TrueSight Operations Mgm

 

 

What you need for the 1:1 session?

 

A 45-min time window to join this UX session via Zoom.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with one of the subject line: “Helix Monitor Chatbot UX Study ”

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UPDATE: 6/26/2020

 

Phase 2 of this beta program starts on July 7, 2020. We continue to focus on the new UI technology used in select areas of the Smart IT UI, but also give participants a chance to test the exciting new functional capabilities of Smart IT and the mid-tier UI that are planned to be added in next release.  If interested in joining, please following the instructions below on how to sign up.

 

 

We’re inviting you to get a sneak peek at what BMC is working on in terms of User Experience enhancements for our BMC Helix ITSM / Remedy ITSM solutions. You’ll have an opportunity to engage directly with BMC product experts, product management, and R&D to help validate and provide feedback on the new user experience capabilities BMC Helix ITSM / Remedy ITSM.

 

With the latest User Experience enhancements, BMC is planning to address a number of areas that customers and partners have mentioned in their feedback about Smart IT:

  • Improved customizability and extensibility of the modern ITSM user experience
  • Building modern user experiences for custom applications and custom screens
  • Simplified rollout of mobile ITSM user experience to employees
  • Additional functional capabilities

 

Because this involves exciting new technology, we plan to start testing earlier than usual for our feature releases. The beta program is expected to start early May and run approximately three months, with multiple beta cycles covering an increasing scope of capabilities.

 

This beta program is open to all current Remedy and BMC Helix ITSM customers and partners.  It focuses specifically on user experience aspects. Initial cycles of the beta program are only planned to provide access to the beta version via a hosted environment, but in later cycles we plan to additionally provide a beta version of the software for download and installation in your own IT test environment.

 

What's needed from you?

·         Attendance in beta calls. Current plan is to meet every week during active test cycles.

·         Time and resources to test the new release.

·         Willingness to collaborate with BMC and other customers in our beta community space and to provide open feedback.

·         Be a willing Customer Connect Reference upon successfully completing the program.

 

How to Sign Up:

  1. Make sure you have a BMC Account:
    1. Don't have one yet? Click here to register (if you're already a Communities Member, good, you're covered and can skip this step)
    2. Log into https://communities.bmc.com/ (to activate your account for Communities)
    3. Log into https://docs.bmc.com/docs/ (to activate your account for documentation)
  2. Have an active BMC Support ID in your profile:
    1. Login to BMC Support
    2. Edit Profile ==> Click on "BMC Support Access" Section
    3. Enter "Support Contract ID" or Follow the link to "manage your support subscription"
      • Click here for CUSTOMER help with locating Support Contract ID
      • Click here for PARTNER help with locating Support Contract ID

   3. Have an individual company email address registered in your profile (ex: john_doe@bmc.com and not support@bmc.com)

   4. Complete our new Pre-Release Agreement:

BMC Software Prerelease Agreement applies to both hosted (environment provided by BMC) and on-premise (your own test environment)

   5. Click here to request to join our private Communities group

 

Remedy AR System

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What is it?

In this 60-minute 1:1 UX session, observations and interviews will be conducted remotely via Zoom. Information is capture regarding processes and experiences with our products and services.

 

The goal is to understand the current usage and context of data mart creation, to gather users’ experience on early concepts for data mart creation, and to help to capture what we are doing right and what we may need to improve upon.

 

 

When is it?

Wednesday, April 15th – Thursday, April 30th. 60 minutes between 8:00 am – 7pm CET, or

between 6:00 am – 11:00 am PDT.

 

 

Who Qualifies?

We are looking for people who are Capacity Planner and/or Service Owners. You qualify for this study if you are performing one of the following tasks:

 

Service owner:

        -     Monitor availability and performance of the end-to-end application

        -     Manage triage and remediation with other stakeholders

        -     Designs application layout in the enterprise and Cloud

        -      Generate reports and view dashboards about the performance and availability of applications

 

Capacity planner:

-       Execute performance/capacity analyses on (already/to-be) deployed applications to analyze actual behavior and predict potential resource

        shortages (collaboration with App teams)

-       Execute prediction models to forecast potential resource shortage, by also taking into account new workloads (e.g. new services) and resource on-boarding

        (in collaboration with Service owners)

-       Execute simulation models related to potential/expected changes (e.g. HW refresh consolidation/virtualization initiatives, business demand)

-       Provide visibility on existing/predicted consumed/spare capacity (to Service Owners), recommend how to optimize (reduce waste and risks)  the

        IT environment (to VP IT Ops) and support decision making on how to better transform IT to match business goals and reduce its costs (to CIO)

-     Ensure that adequate resources are available at the appropriate levels of capacity to meet the demand for services, thus maintaining a balance

       between the cost of service and the value that it achieves

 

 

BMC Helix Remedyforce, BMC Helix, BMC Helix (temp community), BMC Helix (BMC and Partners), TrueSight Capacity Optimization, Capacity Optimization (BMC and Partners),

      

What you need for the 1:1 session?

 

A 60-min time window to join this UX session via Zoom.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with the following subject line: “Helix CO – Data Mart Wizard UX Study”

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What is it?

In this 60-minute 1:1 UX session via Zoom call, participants will be interacting with two Chatbot prototype concepts revolving around the scenario of overseeing and managing Cloud costs. Participants will be provided a set of tasks as instructed by the moderator and will talk aloud as they are interacting with the Chatbot Prototype. Participants are encouraged to provide honest opinions on what they like, dislike, and what needs to be improved as we try to assess the followings:

 

- What information is necessary for Service Owners to make decisions on managing cloud cost

- What utterances Service Owners would type to proceed through a conversation with a Chatbot

- Whether the flow of interaction between the Service Owner and Chatbot make sense.

 

The goals are to determine whether to move forward with various concepts, and how best to improve the concepts.

 

 

When is it?

Monday, March 23rd – Friday, April 17th, 60 minutes between 7:00 AM – 5:00 PM CDT

(or any time after 13:00 GMT)

 

 

Who Qualifies?

We are looking for people who involve in monitoring and managing cloud costs. Your roles could be but not limited to: Service Owner, Business Analyst,

Project Manager, Service Manager, Cloud Operation Manger.

 

You qualify for this study if you conduct one or more of the following tasks

 

        - Overseeing the overall performance of the cloud infrastructure

- Monitoring the costs and budget of cloud

- Managing the approval and/or termination of items within such cloud budget as virtual machines

- Generating reports and reviewing them on a regular basis to identify actionable opportunities for service improvement

- Influencing the vendors in the development of cloud service, and advocating for the new features and functionalities

- Participating in negotiating Service Level Agreement (SLAs) and Operational Level Agreement (OLAs) for the service

 

BMC Helix Cloud Security & Cost, TrueSight Capacity Optimization, TrueSight Network Automation,  TrueSight Orchestration, TrueSight Pulse, TrueSight Intelligence, TrueSight Server Automation, BMC Helix Customer Enablement

 

What you need for the 1:1 session?

 

A 60-min time window to join this UX session via Zoom.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with one of the following subject line: “Chatbot Helix Ops Cloud Cost Usability Study”

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What is it?

In this UX study, we will conduct 1:1 session with Supervisors and/or Managers of Live Chat Agent Teams. We would like to capture feedback on concepts for a dashboard design as well as to capture information about how agents and team are monitored today, and what their needs and wishes are for a dashboard. Sessions will be conducted remotely using Zoom or Skype

 

The goal is to capture information that will help to ensure that the live dashboard will be truly useful and usable for Supervisors and Managers of Live Chat Agent Team.

 

 

When is it?

Monday , March 16th – Friday, April 17th, 60 minutes between 7:00 AM – 5:00 PM CDT

(or any time after 13:00 GMT)

 

 

Who Qualifies?

 

We are looking for team Supervisors and/or team Managers of Live Chat Agents.

 

You qualify for this study if you are responsible for one  or both of these following tasks in your rob role:

 

  • Monitor/support activities and performances of one or more group of Live Chat Agents
  • Evaluate and monitor Live Chat Service Desk metrics across support groups and shifts

  

What you need for the 1:1 session?

 

You have 60-min to join the session via Zoom or Skype meeting.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with one of the following email subject lines base on the persona you will would like to present:

 

“Live Chat UX Study – Supervisor”

“Live Chat UX Study – Manager”

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What is it?

In this 1:1 Helix Remediate UX Study, observation and interview
will be conducted remotely via a 90-min Zoom meeting.   Information will be captured regarding
processes and experiences with our products and services.

 

The goal is to understand and improve the overall user experience with the Automation console,

with the initial focus on patch orchestration, vulnerability management, and compliance.

 

 

When is it?

Wednesday, March 18th – Thursday, April 30th, 90-minutes between 7:00 AM – 5:00 PM PST

(or any time after 13:00 GMT)

 

 

Who Qualifies?

 

We are looking for either one of the following 3 personas:

 

  • Administrators
  • IT Operators
  • Service Owner

 

You qualify for this study if you are Administrators, IT Operators, or Business Owners

who are performing and ensuring threat remediation, patching, and patch compliance using BMC
and/or third-party tools.

 

TrueSight Vulnerability Mgmt; TrueSight Network Automation, TrueSight Server Automation, TrueSight Orchestration, BMC Helix , Remedy ITSM,

 

What you need for the 1:1 session?

 

You will need to be able to share your screen on Zoom during the session.

 

Interested?

 

Next steps: Email Launa Nguyen at Launa_Nguyen@bmc.com with one of the following email subject line base
on the persona you would like to present.

 

“Helix Remediate UX Study - Administrator”

“Helix Remediate UX Study – IT Operator”

“Helix Remediate UX Study – Service Owner”

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