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8 Posts authored by: Karen Farrell Moderator
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Developers are the great leaders of the online world, and most great developers innovate not for the money or fame, but because they are passionate and proud of their craft.


Meet some of BMC's Developer Program Innovators, many of whom are also BMC partners. Learn how they started working with enterprise software, what they do outside of work, and the valuable words of wisdom they share with new graduates going into the tech industry.


You can become a part of our innovator community by submitting your profile. Login to the site; then click Connect > Add Innovator Survey from the main menu.


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There is no real playbook for navigating times like these. We are all making adjustments and concessions to ensure that we play our part as global citizens in flattening the curve of the coronavirus. We extend our appreciation to those on the front lines every day who work to ensure a safer world.


man-standing-at-desktop.jpgAt BMC, we continue to encourage our teams around the world to work from home and adhere to their local government guidelines. We are supporting all of our workers in doing what is right for their families, as we collectively ensure that we are doing what is right for you.


  • We’ve created new resources to help you during this time as your organizations continue to adjust to changing needs and requirements. We’ll post new information and guidance on how to take advantage of your existing investments with BMC to optimize for the present, and be well positioned for the eventual upswing.


  • We have expanded our online learning and training so that you and your teams can continue your learning 24/7 from wherever you are. We’ll be posting schedules soon with free, short webinars on our products (with training) and weekly calls with an instructor for Q&A and technical deep dives.


  • Our BMC Communities space has brought together very specific technical and educational resources that address the challenges brought on by the coronavirus pandemic to ensure that you and your teams are well equipped for the months – and years – ahead.


We are the company that has supported your ongoing digital transformation, and we’ll be here to help you navigate your future as an Autonomous Digital Enterprise. We encourage you to reach out and let us know if we can help or support you during this time as we all continue to adjust and quickly normalize to a new way of working.


Stay healthy, stay well.


Read the communication from Ayman Sayed, President and CEO at BMC

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BMC has developed coronavirus resources on BMC Communities and the BMC website.



COVID-19 Response Resources Community

This new community provides links and access to resources and guides on how to leverage BMC technology through the shifts in business requirements. It offers product info, access to resources and education, and an opportunity to connect on BMC Communities.


COVID-19 Response Web Page

This new web page brings together various assets, comments, and guidance to support our customers and partners as they navigate the new normal and the new associated business requirements. This page will provide regular updates on what BMC is doing and how we can help.


These pages are key resources for customers and partners seeking information on BMC offerings that help with business challenges during this time.

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Shared Services Canada (SSC) has selected BMC's Remedy IT Service Management (ITSM) solution to accelerate the Government of Canada's adoption of standardized enterprise ITSM processes. With BMC, SSC will gain an automated self-serve portal showcasing its modernized online product and service catalog and real-time order tracking for the Government of Canada's departments and agencies and more than 300,000 users.


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Are you getting optimum value out of the new BMC Helix solutions? BMC Helix delivers cognitive service management that is fast, accurate, and cost effective and is available to run on the customer’s choice of cloud, hybrid cloud, or customer's own data center.


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See BMC's newest dedicated Helix resources including PG kits, analyst reports, enablement, and many other resources at Whether you are a customer, partner, or BMC employee, Helix content is tailored specifically for your role—and is located all in one place.


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2019_PartnerProgramGuideWinner-200.jpgThe BMC Partner Advantage Program is featured in the CRN Partner Program Guide as a 5-Star program for the thirteenth consecutive year.


This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.


To determine the 2019 5-Star ratings, The Channel Company’s research team assessed each supplier’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication.


Some of the programs the BMC Partner Advantage Program employs to support its resellers include, but are not limited to:

  • Automated systems, online tools, and partner portal
  • Awards for innovation and sales
  • Training and certification programs
  • Sales enablement
  • Discounts, promotions, rebates, and rewards
  • Field and inside channel account manager coverage
  • MDF, joint marketing planning, and marketing resources
  • Low-interest financing, direct deposit, and price protections
  • Loyalty programs
  • Partner communications
  • Product demo program
  • Leads and referrals


“With new technologies emerging every year, evaluating which IT vendors to partner with grows increasingly more complex for solution providers,” said Bob Skelley, CEO, The Channel Company. “We are proud the CRN Partner Program Guide has become the trusted resource to identify the most rewarding partner programs and provides crucial insight into their strengths and benefits for the channel.”


The 2019 Partner Program Guide and the BMC Partner Advantage Program profile are featured in the April issue of CRN.


Learn more about the BMC Partner Advantage Program or apply for partnership today.

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The BMC Helix Cognitive Service Management (CSM) solution enables customers to digitally transform their business by delivering true predictive service management


CSM is the future of service management. It embeds emerging technologies like AI and machine learning into every step of the service delivery lifecycle to increase productivity, accuracy, and speed while reducing costs. CSM replaces outdated, manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users and automate L0 and L1 service desk functions.


Learn more about becoming a BMC partner


BMC Helix, which is architected through microservices with containers, can be deployed in your customer's public cloud of choice. By using containers as the deployment mechanism, BMC Helix helps IT deliver the speed, agility, and flexibility required to respond to the needs of digital transformation. BMC Helix containers eliminate deployment issues while adding critical multi-cloud management, so your customers gain agility and speed as well as efficiency and cost-savings.


Learn more about becoming a BMC partner and leveraging the power of BMC Helix to transform customers from reactive ITSM to proactive, predictive, and cognitive service management.


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Congratulations are in order once again to Vice President of Global Ecosystem Sales Sanjay Gupta for being honored as a CRN Channel Chief. The 2019 recognition marks the third consecutive year that Sanjay has been named a top IT channel leader by CRN.




Each of the 2019 Channel Chiefs has demonstrated exceptional leadership, vision, and commitment to their channel partner programs. Channel Chief honorees are selected by CRN’s editorial staff as a result of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation.


Sanjay's recognition is due in large part to his dedication to partner presales enablement and certification and the exponential growth he has overseen in the partner program. When discussing the success of the BMC partner program, Sanjay cites BMC industry-leading programs that help partners embrace the shift to the cloud and move to the modern offerings that customers demand.


Learn more about this and other awards in the BMC Partner Advantage program:

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