BMC DSM Support team has lots of new self-solve resources available 24 hours a day to help our partners and mutual customers not only solve their problems faster, but also to receive proactive product support information.
Please visit this site to view all the different resources available: Self-Solve resources
One of the links is for the new Remedy and Discovery YouTube channel. This has lots of great videos on how to resolve problems, demonstrate new functionality and also recordings from our very successful Connect with Remedy Webinar series. Subscribing to this channel means you’ll be alerted to all new uploads, so you won’t miss a thing!
There is now also a new monthly Support Newsletter called “Hot Off the Press” which provides links to the latest patches and hotfixes, product news, training, and other helpful information. Here’s a link to the March edition: Hot Off The Press: March 2019
As BMC partners, let us help you stay armed with the most current, up-to-date product support news and proactive information by subscribing to our Remedy and Discovery YouTube channel and follow our Hot off the Press newsletter, so you can proactively receive it on a monthly basis.