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magic_tablet.jpgBMC invites customers and partners to get a sneak peek at what BMC is working on in terms of User Experience enhancements for our BMC Helix ITSM / Remedy ITSM solution. As part of the ITSM UX beta program you’ll have an opportunity to engage directly with BMC product management and R&D to help validate and provide feedback on the new user experience capabilities BMC Helix ITSM / Remedy ITSM.

 

Phase 2 of this beta program starts on July 7, 2020. We continue to focus on the new UI technology used in select areas of the Smart IT UI, but also give participants a chance to test the exciting new functional capabilities of Smart IT and the mid-tier UI that are planned to be added in next release.

 

What's needed from you?

  • Attendance in beta calls.
  • Time and resources to test the new release.
  • Willingness to collaborate with BMC and other customers in our beta community space and to provide open feedback.
  • Be a willing Customer Connect Reference upon successfully completing the program.

 

How to Sign Up

  1. Make sure you have a BMC Account:

    1. Don't have one yet? Click here to register. (If you're already a Communities member: good, you're covered and can skip this step.)

    2. Log into https://communities.bmc.com/ (to activate your account for Communities).

    3. Log into https://docs.bmc.com/docs/ (to activate your account for documentation).

  2. Have an active BMC Support ID in your profile:

    1. Login to BMC Support.

    2. Edit Profile ==> Click on "BMC Support Access" section.

    3. Enter "Support Contract ID" or Follow the link to "manage your support subscription."

        • Click here for customer help with locating Support Contract ID.

        • Click here for partner help with locating Support Contract ID.

  3. Have an individual company email address registered in your profile (e.g., john_doe@bmc.com and not support@bmc.com).
  4. Complete our new Pre-Release Agreement:
    BMC Software Prerelease Agreement applies to both hosted (environment provided by BMC) and on-premise (your own test environment).
  5. Click here to request to join our private Communities group.