Have you heard the term SOAPs lately? The acronym stands for Service Orchestration and Automation Platforms, they represent the emergence of an enterprise orchestration engine that spans diverse applications and infrastructures. In this guide, Gartner explains what I&O leaders must use to drive customer-focused agility.
Why using SOAPs is necessary to drive customer-focused agility
Market recommendations for getting better business value from IT automation
Key differences between SOAPs and RPA tools
Traditional workload automation strategies are unable to meet the needs of heterogeneous IT environments that include cloud-native infrastructure and big data workloads.
Digital business requires multiple teams, both within and outside of IT, to take advantage of real-time, event-driven orchestration of business services.
Improved efficiency remains the key driver for investments in I&O automation.