The BMC Helix Cognitive Service Management (CSM) solution enables customers to digitally transform their business by delivering true predictive service management
CSM is the future of service management. It embeds emerging technologies like AI and machine learning into every step of the service delivery lifecycle to increase productivity, accuracy, and speed while reducing costs. CSM replaces outdated, manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users and automate L0 and L1 service desk functions.
BMC Helix, which is architected through microservices with containers, can be deployed in your customer's public cloud of choice. By using containers as the deployment mechanism, BMC Helix helps IT deliver the speed, agility, and flexibility required to respond to the needs of digital transformation. BMC Helix containers eliminate deployment issues while adding critical multi-cloud management, so your customers gain agility and speed as well as efficiency and cost-savings.
Learn more about becoming a BMC partner and leveraging the power of BMC Helix to transform customers from reactive ITSM to proactive, predictive, and cognitive service management.