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We’re excited to announce that BMC Helix Control-M was officially announced today by our CEO, Ayman Sayed, during our global Virtual Exchange. BMC’s newest SaaS offering builds on Control-M’s industry-leading application workflow orchestration capabilities, driving our customers’ Autonomous Digital Enterprise objectives through the Automation Anywhere, Enterprise DevOps, and Data-driven Business tenets.

 

Helix Control-M is the next big thing for customers and new prospects.  Help them lead their companies to their desired digital business transformation and success. Please encourage your customers and prospects to engage with these available resources below:

 

 

BMC Helix Control-M will GA on December 1, 2020. If you are interested in selling BMC Helix Control-M, contact your partner manager to learn more about the upcoming Helix Control-M Sales Certification process. Once you are certified, you can add add Helix Control-M to your Partner Network Agreement (PNA).

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Developers are the great leaders of the online world, and most great developers innovate not for the money or fame, but because they are passionate and proud of their craft.

 

Meet some of BMC's Developer Program Innovators, many of whom are also BMC partners. Learn how they started working with enterprise software, what they do outside of work, and the valuable words of wisdom they share with new graduates going into the tech industry.

 

You can become a part of our innovator community by submitting your profile. Login to the site; then click Connect > Add Innovator Survey from the main menu.

 

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Happy August, Partners! Here are a couple of new resources for you to share with customers and prospects, along with details for each one.

 

10 Minute Tech Talk Video: Workload Automation and Robotic Process Automation Work Together to Deliver Better Business Services

 

This video is a great information tool on WLA and RPA and how they work together. Robotic Process Automation (RPA) has gotten a lot of hype in recent years. While most would agree the hype is well deserved, there are areas where RPA alone isn’t enough.

 

In this 10-minute talk, you'll hear:

• How a modern WLA solution can help with service delivery

• How combining forces between WLA and RPA can elevate business service performance

 

 

 

 

Forrester Thought Leadership Paper: Face The Workflow Automation Gap Head On

FTLP.JPGHelp your customers identify automation capabilities that are critical to the success of their internal and external operations, including their ability to respond to business and market changes, improve the experience of their customers, and realize efficiencies.

 

Key findings of the report:

  • For many organizations, application workflows miss the mark
  • Automation success depends on the right people, processes, and technology
  • The technology to support workflow automation at scale exists

 

Highlights of the report:

  • Prevent service failures while accelerating time to market
  • Improve cross-team visibility and collaboration
  • Scale workflow automation more easily across the enterprise

 

Share this link with your customers:
Improve the speed and quality of digital service delivery with workflow automation - BMC Software

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Control-M Version 20 is now generally available. Partners can focus on helping their customers evolve into an Autonomous Digital Enterprise. The newest version of Control-M helps IT operations leaders deliver new applications to market faster, reduce costs with centralized connection profiles, and accelerate the adoption of new technologies such as Google Cloud services.

 

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Key Enhancements

Developers and other teams can be given more freedom with controlled administrative delegation and additional capabilities to speed up their application development cycles. Centralized Connection Profiles save time by reducing manual actions when deploying or modifying applications. The enhanced Control-M Web reduces training costs for new users while eliminating installation and maintenance of Windows clients.

 

Your customers can incorporate Google Cloud services into application workflows through out-of-the-box Service Account authentication with Application Integrator and simplify complex containers, Kubernetes, and cloud workflow orchestration with the continuous evolution of Automation API.

 

Customer Testimonial
“Enhancements to the web interface will let our users get productive with Control-M more quickly and remove much of the time it currently takes for multiple teams to tackle both administrative and operational requests,” said Jonathan Spottswood, Tech Lead, Enterprise Workload Orchestration at GEHA, a BMC customer.

 

Features include:

 

  • Centralized Connection Profile (CCP)
  • Role-Based Administration (RBA)
  • New supported job types
  • Enhanced security for remote hosts
  • New supported applications-plug-ins
  • Restore session
  • New Alerts Window
  • AAPI for MFTE
  • File Transfer between different S3 buckets
  • Remote transfers to S3
  • Audit annotation
  • Workload optimization based on cost & SLA
  • New Users Authorizations, Trend Analysis & Host Groups reports

 
With Control-M 20, your customers can keep up with the increasing demand to deliver digital services faster to compete in the market, scale securely and leverage the latest technologies and processes.

 

Other Resources

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magic_tablet.jpgBMC invites customers and partners to get a sneak peek at what BMC is working on in terms of User Experience enhancements for our BMC Helix ITSM / Remedy ITSM solution. As part of the ITSM UX beta program you’ll have an opportunity to engage directly with BMC product management and R&D to help validate and provide feedback on the new user experience capabilities BMC Helix ITSM / Remedy ITSM.

 

Phase 2 of this beta program starts on July 7, 2020. We continue to focus on the new UI technology used in select areas of the Smart IT UI, but also give participants a chance to test the exciting new functional capabilities of Smart IT and the mid-tier UI that are planned to be added in next release.

 

What's needed from you?

  • Attendance in beta calls.
  • Time and resources to test the new release.
  • Willingness to collaborate with BMC and other customers in our beta community space and to provide open feedback.
  • Be a willing Customer Connect Reference upon successfully completing the program.

 

How to Sign Up

  1. Make sure you have a BMC Account:

    1. Don't have one yet? Click here to register. (If you're already a Communities member: good, you're covered and can skip this step.)

    2. Log into https://communities.bmc.com/ (to activate your account for Communities).

    3. Log into https://docs.bmc.com/docs/ (to activate your account for documentation).

  2. Have an active BMC Support ID in your profile:

    1. Login to BMC Support.

    2. Edit Profile ==> Click on "BMC Support Access" section.

    3. Enter "Support Contract ID" or Follow the link to "manage your support subscription."

        • Click here for customer help with locating Support Contract ID.

        • Click here for partner help with locating Support Contract ID.

  3. Have an individual company email address registered in your profile (e.g., john_doe@bmc.com and not support@bmc.com).
  4. Complete our new Pre-Release Agreement:
    BMC Software Prerelease Agreement applies to both hosted (environment provided by BMC) and on-premise (your own test environment).
  5. Click here to request to join our private Communities group.
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SOAP guide.jpgHave you heard the term SOAPs lately? The acronym stands for Service Orchestration and Automation Platforms, they represent the emergence of an enterprise orchestration engine that spans diverse applications and infrastructures. In this guide, Gartner explains what I&O leaders must use to drive customer-focused agility.

 

Report Topics

  • Why using SOAPs is necessary to drive customer-focused agility

  • Market recommendations for getting better business value from IT automation

  • Key differences between SOAPs and RPA tools

 

Key Findings

  • Traditional workload automation strategies are unable to meet the needs of heterogeneous IT environments that include cloud-native infrastructure and big data workloads.
  • Digital business requires multiple teams, both within and outside of IT, to take advantage of real-time, event-driven orchestration of business services.
  • Improved efficiency remains the key driver for investments in I&O automation.

 

Get the full report: Explore the Gartner Market Guide for Service Orchestration and Automation Platforms (SOAPs) - BMC Software

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The IT Channel’s Top Partner Programs are Highlighted

For the fourteenth consecutive year, BMC has received a 5-Star rating from CRN®, in its 2020 Partner Program Guide. This annual guide is the definitive listing of the most rewarding partner programs from technology companies that provide products and services through the IT channel. The 5-Star rating is awarded to an elite group of companies that offer solution providers the best of the best in their partner programs.

 

2020_CRN PPG_5 Star Winner.pngThe Channel Company’s research team analyzed each vendor’s partner program to determine the 2020 5-Star ratings. Each was scored based on several factors, including investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication. Based on that assessment, the partner program with BMC stands among the elite technology suppliers in the IT channel, providing maximum value and support for solution providers.

 

"With the speed and complexity of technology today, solution providers need partners that can keep pace and support their growing business,” said Bob Skelley, CEO of The Channel Company. “CRN’s Partner Program Guide features insight into the strengths and benefits of each company’s program to identify those that truly support and drive positive change within the IT channel."

 

BMC received this designation by exemplary aspects of its partner program:

  • Rewarding solution providers with additional rebates when they discover, register, and win net new opportunities
  • Sharing BMC best practice implementation methodology
  • Supporting partners through BMC consulting services as partners expand their experience and expertise on new BMC technology through the Xcelerate program
  • Aligning the BMC channel sales and BMC sales organizations to increase partner engagement

 

These benefits are a few examples of BMC’s award-winning programs and industry-leading solutions, which have resulted in double-digit pipeline growth for the BMC ecosystem.

 

"The CRN 5-Star rating validates BMC’s distinctive channel program for the fourteenth consecutive year. We want BMC to be viewed as a top choice for solution providers and that motivates us to keep developing our partner programs so that our partners achieve the success they desire,” said Jorge Lopez, BMC area vice president Americas Ecosystem Sales."

 

The 2020 Partner Program Guide is featured in the April issue of CRN and online at 2020 Partner Program Guide.

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There is no real playbook for navigating times like these. We are all making adjustments and concessions to ensure that we play our part as global citizens in flattening the curve of the coronavirus. We extend our appreciation to those on the front lines every day who work to ensure a safer world.

 

man-standing-at-desktop.jpgAt BMC, we continue to encourage our teams around the world to work from home and adhere to their local government guidelines. We are supporting all of our workers in doing what is right for their families, as we collectively ensure that we are doing what is right for you.

 

  • We’ve created new resources to help you during this time as your organizations continue to adjust to changing needs and requirements. We’ll post new information and guidance on how to take advantage of your existing investments with BMC to optimize for the present, and be well positioned for the eventual upswing.

 

  • We have expanded our online learning and training so that you and your teams can continue your learning 24/7 from wherever you are. We’ll be posting schedules soon with free, short webinars on our products (with training) and weekly calls with an instructor for Q&A and technical deep dives.

 

  • Our BMC Communities space has brought together very specific technical and educational resources that address the challenges brought on by the coronavirus pandemic to ensure that you and your teams are well equipped for the months – and years – ahead.

 

We are the company that has supported your ongoing digital transformation, and we’ll be here to help you navigate your future as an Autonomous Digital Enterprise. We encourage you to reach out and let us know if we can help or support you during this time as we all continue to adjust and quickly normalize to a new way of working.

 

Stay healthy, stay well.

 

Read the communication from Ayman Sayed, President and CEO at BMC

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BMC has developed coronavirus resources on BMC Communities and the BMC website.

 

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COVID-19 Response Resources Community

This new community provides links and access to resources and guides on how to leverage BMC technology through the shifts in business requirements. It offers product info, access to resources and education, and an opportunity to connect on BMC Communities.

 

COVID-19 Response Web Page

This new web page brings together various assets, comments, and guidance to support our customers and partners as they navigate the new normal and the new associated business requirements. This page will provide regular updates on what BMC is doing and how we can help.

 

These pages are key resources for customers and partners seeking information on BMC offerings that help with business challenges during this time.

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Shared Services Canada (SSC) has selected BMC's Remedy IT Service Management (ITSM) solution to accelerate the Government of Canada's adoption of standardized enterprise ITSM processes. With BMC, SSC will gain an automated self-serve portal showcasing its modernized online product and service catalog and real-time order tracking for the Government of Canada's departments and agencies and more than 300,000 users.

 

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Several new Control-M resources were released in the past few weeks. We would like to highlight them for you here to make sure you are up to date on what you have available to you as a resource.

 

Video Series

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Check out our new video series on YouTube called Control-M Crowdsource Corner, aka "Triple C," which answers common Control-M questions. The videos are a fun way to share information about Control-M, and they are only two to three minutes in length.

 

Control-M Crowdsource Corner Season 1

 

Customer Stories

We have two new customer stories to share. Sky Italia and Up Si Vale! Sky Italia is a customer-centric business that wanted to make a unique customer experience for some of its most popular shows, such as X Factor, 4 Restaurants, and Uomo Partita (Man of the Match). Mexico-based Up Sí Vale is a financial services provider that is an issuer of pre-paid payment cards and electronic wallets and serves more than 185,000 customers. Before they had an automation solution, 85 of their processes were being executed manually by a team that worked on it 24/7/365. Read more of their stories below, and share them with customers.

 

 

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Tech Notes

And lastly, we have new guides called "Tech Notes" which give you a technical how-to on a particular subject. The MongoDB tech note explains how to embed MongoDB queries and operations into business workflows and the Kubernetes tech note describes to orchestrate workflows running in a Kubernetes environment to people who have a general knowledge of Control-M and Kubernetes. These are great to share with customers who may be using these technologies already.

 

 

 

 

 

There you have it, a great variety of new Control-M content for you to have as a resource and to share with customers. We'd love your feedback—leave a comment below and let us know what you think.

Loreal Hunter

New Control-M E-Book!

Posted by Loreal Hunter Employee Jan 13, 2020
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ebook 1.jpgLooking for a resource that can give you an excellent overview of what Control-M is and what it can do for your customers? Download the new Control-M e-book, "Driving Business Modernization with Workflow Orchestration." This resource goes into how Control-M helps organizations accelerate applications with DevOps processes, gain business critical insights from the newest and most demanding data technologies, and deliver complete freedom to choose any infrastructure to meet their business flexibility demands.

 

The e-book covers how Control-M can help your customers businesses with:

 

  • Orchestrating end-to-end workflow execution from the mainframe to the cloud, across diverse infrastructure that includes multiple on-premises, public and private cloud resources.
  • Embedding workflow orchestration in the DevOps toolchain so that developers can build automated execution right into their jobs, and complete workflows can be developed, tested, promoted and managed like any other piece of code.
  • Simplifying and scale data pipelines so data can be easily ingested, processed and output to multiple platforms, including Hadoop, Spark, EMR, Snowflake, Redshift and others.

 

Also included in the e-book are insightful quotes from, April Johnson, Senior Engineer and Project Manager at Seattle Public Schools, Larry E. Hicks, Manager Data Center Services IT Infrastructure at Eaton and a couple of others to give you a full picture of what Control-M can help accomplish.

 

Download the e-book now

 

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BMC was honored to be a Diamond sponsor for the Women of the Channel Leadership Summit East held in New York on December 10 and 11. Approximately thirty BMC women and partners traveled across the globe to come together and spend a day and half hearing from some of the best female presenters in the industry.

 

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Lorena Mendoza of AIS, Britton Hudson of BMC, and Monika Knaus of ITConcepts Solutions GmbHClaudia López and Sandra Jimenez of Insitech
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Susan Duroff of BMC and Conni Kunz of VIPCON GmbH and Fusion Global Business SolutionsMonica Padilla of BMC, Claudia López and Sandra Jimenez of Insitech, Conni Kunz of VIPCON GmbH and Fusion Global Business Solutions, Monika Knaus of ITConcepts Solutions GmbH, and Kerri Posteraro of Acuity, Inc.

This year’s theme was “Everyone’s a Leader.” We were energized by our keynote speakers ability to network and take on new initiatives for the new year. Our BMC women and partners heard from incredible presenter, including Bobbi Brown, makeup artist, author, entrepreneur, and founder of Bobbi Brown Cosmetics and Beauty Evolution; Val Wright, innovation expert and author of Thoughtfully Ruthless: The Key to Exponential Growth; Jennifer Hyman, co-founder of Rent the Runway; and many other incredible speakers.

 

Our partners that joined BMC in New York and supported our sponsorship were AIS, Acuity, Inc., VIPCON GmbH, Fusion Global Business Solutions, ITConcepts Solutions GmbH, and Insitech.

 

Event feedback

 

Here’s what some of our partners had to say about the event:

 

The event was really good for me, better than expected. I can take a lot of impressions with me for my company and my working together with all women around me. I was really impressed from the speakers and their story’s. Some of the stories looks a little bit my history and what I have to do to bring me and my company forward. And I like really the relationship with other women. That was really different to other events. You know, sometimes I´m alone in meetings only with men around me.

- Conni Kunz,VIPCON GmbH and Fusion Global Business Solutions

 

It was an amazing experience for me to listen to so many speeches about leadership and how we, as women, can improve our positioning in the tech channel. There were some exceptional speakers such as Bobbi Brown or Linda Clemons. What I liked most, was to hear others stories, what they've learned from their past and how they finally managed it to succeed. It was also a great opportunity to exchange with other participants. I wish the conference would have taken 2 full days, the time passed by too quick. I now have a lot of inputs and also great material (book, scripts from Val,...). All in all - a very well organized event!

- Monika Knaus, ITConcepts Solutions GmbH

 

Get social

Leave a comment on this post to learn more, and follow these event hashtags on social media:

 

#WOTC19  #BMC

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ControlMGettingStartedGuide.PNGWhile many customers have been using Control-M for some time, there’s always more Control-M can help them do to run and reinvent their business. Whether a net new logo, a new hire within an existing customer, or a long-time Control-M user, all will benefit from our Getting Started Guide full of easy to consume information and links to more detailed how-to documents and videos.

 

 

The Control-M Communities site is the ideal place for our customers to engage with not only one another but also BMC subject matter experts and our partner network. Recently we reached a major milestone of 1,500 active users.  An active user is an identified customer, prospect, partner or employee that has engaged with a post or contributed content on the Control-M Communities site within a specified period. There are a lot of people interested in discussing Control-M and our Communities site is the best place to keep these conversations going.

 

Some key features of the Control-M Getting Started Guide include:

  • Navigating Control-M video – Control-M subject matter expert, Robby Dick, welcomes viewers and walks them through the Control-M interface in a brief introductory video. 

 

 

  • What Control-M can do videos – A library of high-level, 2-3 minute videos that highlight some key Control-M capabilities was developed based on survey feedback from customers and sales. 
  • ‘Connect-With’ video series – For a deeper dive into more technical details of Control-M, we’re directing users to our best-in-class Control-M Support team’s Connect-With video library on YouTube. 
  • Communities discussion forums – Viewers can post questions directly to the Control-M Communities site, start a conversation or suggest new content that would add value for users of the guide

 

Visit the Control-M Getting Started Guide, here.

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award.pngBMC partners are committed to excellence, growth, and providing an exceptional customer experience. The BMC Partner Advantage program highlights and celebrates the achievements of our partner community after the end of each BMC fiscal year by recognizing partner award winners in several categories across all regions:

  • Partner of the Year by Region

  • Partner of the Year by Region by ESO Product Pillar

 

Awards Guidelines

Award winners have an impressive record of year-on-year sales growth, further enhanced by new business activity, and have a high volume of incremental opportunity registrations. Also considered is the commitment to BMC product knowledge through the achievement of technical certifications. Partner results from April 1, 2019 through March 31, 2020 are used to determine the awards recognition. Eligibility is limited to BMC Platinum or Gold partner tiers. Refer to the specific eligibility requirements for each BMC Partner of the Year Award category.

 

Awards Presentation

Partner award winners are announced annually in Q1 of the BMC fiscal year. BMC partner awards recognize excellence, and we look forward to celebrating the superior results and achievements of our partner award winners.

 

View FY20 partner award winners

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