We’re excited to announce that BMC Helix Control-M was officially announced today by our CEO, Ayman Sayed, during our global Virtual Exchange. BMC’s newest SaaS offering builds on Control-M’s industry-leading application workflow orchestration capabilities, driving our customers’ Autonomous Digital Enterprise objectives through the Automation Anywhere, Enterprise DevOps, and Data-driven Business tenets.

Helix Control-M is the next big thing for customers and new prospects.  Help them lead their companies to their desired digital business transformation and success. Please encourage your customers and prospects to engage with these available resources below:

• Press release
• BMC Helix Control-M splash page

BMC Helix Control-M will GA on December 1, 2020. If you are interested in selling BMC Helix Control-M, contact your partner manager to learn more about the upcoming Helix Control-M Sales Certification process. Once you are certified, you can add add Helix Control-M to your Partner Network Agreement (PNA).

Happy August, Partners! Here are a couple of new resources for you to share with customers and prospects, along with details for each one.

10 Minute Tech Talk Video: Workload Automation and Robotic Process Automation Work Together to Deliver Better Business Services

This video is a great information tool on WLA and RPA and how they work together. Robotic Process Automation (RPA) has gotten a lot of hype in recent years. While most would agree the hype is well deserved, there are areas where RPA alone isn’t enough.

In this 10-minute talk, you'll hear:

• How a modern WLA solution can help with service delivery

• How combining forces between WLA and RPA can elevate business service performance

Forrester Thought Leadership Paper: Face The Workflow Automation Gap Head On

Help your customers identify automation capabilities that are critical to the success of their internal and external operations, including their ability to respond to business and market changes, improve the experience of their customers, and realize efficiencies.

Key findings of the report:

• For many organizations, application workflows miss the mark
• Automation success depends on the right people, processes, and technology
• The technology to support workflow automation at scale exists

Highlights of the report:

• Prevent service failures while accelerating time to market
• Improve cross-team visibility and collaboration
• Scale workflow automation more easily across the enterprise

Share this link with your customers:
Improve the speed and quality of digital service delivery with workflow automation - BMC Software

BMC invites customers and partners to get a sneak peek at what BMC is working on in terms of User Experience enhancements for our BMC Helix ITSM / Remedy ITSM solution. As part of the ITSM UX beta program you’ll have an opportunity to engage directly with BMC product management and R&D to help validate and provide feedback on the new user experience capabilities BMC Helix ITSM / Remedy ITSM.

Phase 2 of this beta program starts on July 7, 2020. We continue to focus on the new UI technology used in select areas of the Smart IT UI, but also give participants a chance to test the exciting new functional capabilities of Smart IT and the mid-tier UI that are planned to be added in next release.

What's needed from you?

• Attendance in beta calls.
• Time and resources to test the new release.
• Willingness to collaborate with BMC and other customers in our beta community space and to provide open feedback.
• Be a willing Customer Connect Reference upon successfully completing the program.

How to Sign Up

1. Make sure you have a BMC Account:

   1. Don't have one yet? Click here to register. (If you're already a Communities member: good, you're covered and can skip this step.)

   2. Log into https://communities.bmc.com/ (to activate your account for Communities).

   3. Log into https://docs.bmc.com/docs/ (to activate your account for documentation).

2. Have an active BMC Support ID in your profile:

   1. Login to BMC Support.

   2. Edit Profile ==> Click on "BMC Support Access" section.

   3. Enter "Support Contract ID" or Follow the link to "manage your support subscription."

   • Click here for customer help with locating Support Contract ID.

   • Click here for partner help with locating Support Contract ID.

3. Have an individual company email address registered in your profile (e.g., john_doe@bmc.com and not support@bmc.com).
4. Complete our new Pre-Release Agreement:
   BMC Software Prerelease Agreement applies to both hosted (environment provided by BMC) and on-premise (your own test environment).
5. Click here to request to join our private Communities group.

The IT Channel’s Top Partner Programs are Highlighted

For the fourteenth consecutive year, BMC has received a 5-Star rating from CRN_®, in its 2020 Partner Program Guide. This annual guide is the definitive listing of the most rewarding partner programs from technology companies that provide products and services through the IT channel. The 5-Star rating is awarded to an elite group of companies that offer solution providers the best of the best in their partner programs.

The Channel Company’s research team analyzed each vendor’s partner program to determine the 2020 5-Star ratings. Each was scored based on several factors, including investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication. Based on that assessment, the partner program with BMC stands among the elite technology suppliers in the IT channel, providing maximum value and support for solution providers.

"With the speed and complexity of technology today, solution providers need partners that can keep pace and support their growing business,” said Bob Skelley, CEO of The Channel Company. “CRN’s Partner Program Guide features insight into the strengths and benefits of each company’s program to identify those that truly support and drive positive change within the IT channel."

BMC received this designation by exemplary aspects of its partner program:

• Rewarding solution providers with additional rebates when they discover, register, and win net new opportunities
• Sharing BMC best practice implementation methodology
• Supporting partners through BMC consulting services as partners expand their experience and expertise on new BMC technology through the Xcelerate program
• Aligning the BMC channel sales and BMC sales organizations to increase partner engagement

These benefits are a few examples of BMC’s award-winning programs and industry-leading solutions, which have resulted in double-digit pipeline growth for the BMC ecosystem.

"The CRN 5-Star rating validates BMC’s distinctive channel program for the fourteenth consecutive year. We want BMC to be viewed as a top choice for solution providers and that motivates us to keep developing our partner programs so that our partners achieve the success they desire,” said Jorge Lopez, BMC area vice president Americas Ecosystem Sales."

The 2020 Partner Program Guide is featured in the April issue of CRN and online at 2020 Partner Program Guide.

BMC has developed coronavirus resources on BMC Communities and the BMC website.

COVID-19 Response Resources Community

This new community provides links and access to resources and guides on how to leverage BMC technology through the shifts in business requirements. It offers product info, access to resources and education, and an opportunity to connect on BMC Communities.

COVID-19 Response Web Page

This new web page brings together various assets, comments, and guidance to support our customers and partners as they navigate the new normal and the new associated business requirements. This page will provide regular updates on what BMC is doing and how we can help.

These pages are key resources for customers and partners seeking information on BMC offerings that help with business challenges during this time.

Several new Control-M resources were released in the past few weeks. We would like to highlight them for you here to make sure you are up to date on what you have available to you as a resource.

Video Series

Check out our new video series on YouTube called Control-M Crowdsource Corner, aka "Triple C," which answers common Control-M questions. The videos are a fun way to share information about Control-M, and they are only two to three minutes in length.

Control-M Crowdsource Corner Season 1

Customer Stories

We have two new customer stories to share. Sky Italia and Up Si Vale! Sky Italia is a customer-centric business that wanted to make a unique customer experience for some of its most popular shows, such as X Factor, 4 Restaurants, and Uomo Partita (Man of the Match). Mexico-based Up Sí Vale is a financial services provider that is an issuer of pre-paid payment cards and electronic wallets and serves more than 185,000 customers. Before they had an automation solution, 85 of their processes were being executed manually by a team that worked on it 24/7/365. Read more of their stories below, and share them with customers.

• Up Si Vale

• Sky Italia

Tech Notes

And lastly, we have new guides called "Tech Notes" which give you a technical how-to on a particular subject. The MongoDB tech note explains how to embed MongoDB queries and operations into business workflows and the Kubernetes tech note describes to orchestrate workflows running in a Kubernetes environment to people who have a general knowledge of Control-M and Kubernetes. These are great to share with customers who may be using these technologies already.

• Control-M and Kubernetes: Introduction

• MongoDB Workloads with Control-M

There you have it, a great variety of new Control-M content for you to have as a resource and to share with customers. We'd love your feedback—leave a comment below and let us know what you think.

BMC was honored to be a Diamond sponsor for the Women of the Channel Leadership Summit East held in New York on December 10 and 11. Approximately thirty BMC women and partners traveled across the globe to come together and spend a day and half hearing from some of the best female presenters in the industry.

Lorena Mendoza of AIS, Britton Hudson of BMC, and Monika Knaus of ITConcepts Solutions GmbH		Claudia López and Sandra Jimenez of Insitech
Susan Duroff of BMC and Conni Kunz of VIPCON GmbH and Fusion Global Business Solutions		Monica Padilla of BMC, Claudia López and Sandra Jimenez of Insitech, Conni Kunz of VIPCON GmbH and Fusion Global Business Solutions, Monika Knaus of ITConcepts Solutions GmbH, and Kerri Posteraro of Acuity, Inc.

This year’s theme was “Everyone’s a Leader.” We were energized by our keynote speakers ability to network and take on new initiatives for the new year. Our BMC women and partners heard from incredible presenter, including Bobbi Brown, makeup artist, author, entrepreneur, and founder of Bobbi Brown Cosmetics and Beauty Evolution; Val Wright, innovation expert and author of Thoughtfully Ruthless: The Key to Exponential Growth; Jennifer Hyman, co-founder of Rent the Runway; and many other incredible speakers.

Our partners that joined BMC in New York and supported our sponsorship were AIS, Acuity, Inc., VIPCON GmbH, Fusion Global Business Solutions, ITConcepts Solutions GmbH, and Insitech.

Event feedback

Here’s what some of our partners had to say about the event:

The event was really good for me, better than expected. I can take a lot of impressions with me for my company and my working together with all women around me. I was really impressed from the speakers and their story’s. Some of the stories looks a little bit my history and what I have to do to bring me and my company forward. And I like really the relationship with other women. That was really different to other events. You know, sometimes I´m alone in meetings only with men around me.

- Conni Kunz,VIPCON GmbH and Fusion Global Business Solutions

It was an amazing experience for me to listen to so many speeches about leadership and how we, as women, can improve our positioning in the tech channel. There were some exceptional speakers such as Bobbi Brown or Linda Clemons. What I liked most, was to hear others stories, what they've learned from their past and how they finally managed it to succeed. It was also a great opportunity to exchange with other participants. I wish the conference would have taken 2 full days, the time passed by too quick. I now have a lot of inputs and also great material (book, scripts from Val,...). All in all - a very well organized event!

- Monika Knaus, ITConcepts Solutions GmbH

Get social

Leave a comment on this post to learn more, and follow these event hashtags on social media:

#WOTC19  #BMC

BMC partners are committed to excellence, growth, and providing an exceptional customer experience. The BMC Partner Advantage program highlights and celebrates the achievements of our partner community after the end of each BMC fiscal year by recognizing partner award winners in several categories across all regions:

• Partner of the Year by Region

• Partner of the Year by Region by ESO Product Pillar

Awards Guidelines

Award winners have an impressive record of year-on-year sales growth, further enhanced by new business activity, and have a high volume of incremental opportunity registrations. Also considered is the commitment to BMC product knowledge through the achievement of technical certifications. Partner results from April 1, 2019 through March 31, 2020 are used to determine the awards recognition. Eligibility is limited to BMC Platinum or Gold partner tiers. Refer to the specific eligibility requirements for each BMC Partner of the Year Award category.

Awards Presentation

Partner award winners are announced annually in Q1 of the BMC fiscal year. BMC partner awards recognize excellence, and we look forward to celebrating the superior results and achievements of our partner award winners.

View FY20 partner award winners