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Loreal Hunter

New Control-M E-Book!

Posted by Loreal Hunter Employee Jan 13, 2020
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ebook 1.jpgLooking for a resource that can give you an excellent overview of what Control-M is and what it can do for your customers? Download the new Control-M e-book, "Driving Business Modernization with Workflow Orchestration." This resource goes into how Control-M helps organizations accelerate applications with DevOps processes, gain business critical insights from the newest and most demanding data technologies, and deliver complete freedom to choose any infrastructure to meet their business flexibility demands.

 

The e-book covers how Control-M can help your customers businesses with:

 

  • Orchestrating end-to-end workflow execution from the mainframe to the cloud, across diverse infrastructure that includes multiple on-premises, public and private cloud resources.
  • Embedding workflow orchestration in the DevOps toolchain so that developers can build automated execution right into their jobs, and complete workflows can be developed, tested, promoted and managed like any other piece of code.
  • Simplifying and scale data pipelines so data can be easily ingested, processed and output to multiple platforms, including Hadoop, Spark, EMR, Snowflake, Redshift and others.

 

Also included in the e-book are insightful quotes from, April Johnson, Senior Engineer and Project Manager at Seattle Public Schools, Larry E. Hicks, Manager Data Center Services IT Infrastructure at Eaton and a couple of others to give you a full picture of what Control-M can help accomplish.

 

Download the e-book now

 

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BMC was honored to be a Diamond sponsor for the Women of the Channel Leadership Summit East held in New York on December 10 and 11. Approximately thirty BMC women and partners traveled across the globe to come together and spend a day and half hearing from some of the best female presenters in the industry.

 

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Lorena Mendoza of AIS, Britton Hudson of BMC, and Monika Knaus of ITConcepts Solutions GmbHClaudia López and Sandra Jimenez of Insitech
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Susan Duroff of BMC and Conni Kunz of VIPCON GmbH and Fusion Global Business SolutionsMonica Padilla of BMC, Claudia López and Sandra Jimenez of Insitech, Conni Kunz of VIPCON GmbH and Fusion Global Business Solutions, Monika Knaus of ITConcepts Solutions GmbH, and Kerri Posteraro of Acuity, Inc.

This year’s theme was “Everyone’s a Leader.” We were energized by our keynote speakers ability to network and take on new initiatives for the new year. Our BMC women and partners heard from incredible presenter, including Bobbi Brown, makeup artist, author, entrepreneur, and founder of Bobbi Brown Cosmetics and Beauty Evolution; Val Wright, innovation expert and author of Thoughtfully Ruthless: The Key to Exponential Growth; Jennifer Hyman, co-founder of Rent the Runway; and many other incredible speakers.

 

Our partners that joined BMC in New York and supported our sponsorship were AIS, Acuity, Inc., VIPCON GmbH, Fusion Global Business Solutions, ITConcepts Solutions GmbH, and Insitech.

 

Event feedback

 

Here’s what some of our partners had to say about the event:

 

The event was really good for me, better than expected. I can take a lot of impressions with me for my company and my working together with all women around me. I was really impressed from the speakers and their story’s. Some of the stories looks a little bit my history and what I have to do to bring me and my company forward. And I like really the relationship with other women. That was really different to other events. You know, sometimes I´m alone in meetings only with men around me.

- Conni Kunz,VIPCON GmbH and Fusion Global Business Solutions

 

It was an amazing experience for me to listen to so many speeches about leadership and how we, as women, can improve our positioning in the tech channel. There were some exceptional speakers such as Bobbi Brown or Linda Clemons. What I liked most, was to hear others stories, what they've learned from their past and how they finally managed it to succeed. It was also a great opportunity to exchange with other participants. I wish the conference would have taken 2 full days, the time passed by too quick. I now have a lot of inputs and also great material (book, scripts from Val,...). All in all - a very well organized event!

- Monika Knaus, ITConcepts Solutions GmbH

 

Get social

Leave a comment on this post to learn more, and follow these event hashtags on social media:

 

#WOTC19  #BMC

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ControlMGettingStartedGuide.PNGWhile many customers have been using Control-M for some time, there’s always more Control-M can help them do to run and reinvent their business. Whether a net new logo, a new hire within an existing customer, or a long-time Control-M user, all will benefit from our Getting Started Guide full of easy to consume information and links to more detailed how-to documents and videos.

 

 

The Control-M Communities site is the ideal place for our customers to engage with not only one another but also BMC subject matter experts and our partner network. Recently we reached a major milestone of 1,500 active users.  An active user is an identified customer, prospect, partner or employee that has engaged with a post or contributed content on the Control-M Communities site within a specified period. There are a lot of people interested in discussing Control-M and our Communities site is the best place to keep these conversations going.

 

Some key features of the Control-M Getting Started Guide include:

  • Navigating Control-M video – Control-M subject matter expert, Robby Dick, welcomes viewers and walks them through the Control-M interface in a brief introductory video. 

 

 

  • What Control-M can do videos – A library of high-level, 2-3 minute videos that highlight some key Control-M capabilities was developed based on survey feedback from customers and sales. 
  • ‘Connect-With’ video series – For a deeper dive into more technical details of Control-M, we’re directing users to our best-in-class Control-M Support team’s Connect-With video library on YouTube. 
  • Communities discussion forums – Viewers can post questions directly to the Control-M Communities site, start a conversation or suggest new content that would add value for users of the guide

 

Visit the Control-M Getting Started Guide, here.

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award.pngBMC partners are committed to excellence, growth, and providing an exceptional customer experience. The BMC Partner Advantage program highlights and celebrates the achievements of our partner community after the end of each BMC fiscal year by recognizing partner award winners in several categories across all regions:

  • Partner of the Year by Region

  • Partner of the Year by Region by ESO Product Pillar

 

Awards Guidelines

Award winners have an impressive record of year-on-year sales growth, further enhanced by new business activity, and have a high volume of incremental opportunity registrations. Also considered is the commitment to BMC product knowledge through the achievement of technical certifications. Partner results from April 1, 2019 through March 31, 2020 are used to determine the awards recognition. Eligibility is limited to BMC Platinum or Gold partner tiers. Refer to the specific eligibility requirements for each BMC Partner of the Year Award category.

 

Awards Presentation

Partner award winners are announced annually in Q1 of the BMC fiscal year. BMC partner awards recognize excellence, and we look forward to celebrating the superior results and achievements of our partner award winners.

 

View FY20 partner award winners

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BMC Helix 19.08 includes new functionality that continues to drive a superior experience for the enterprise across end users, agents, IT Operations and developers. Here’s a summary of the new capabilities rolled out in 19.08.

 

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BMC Helix Discovery

The 19.08 release of Technology Knowledge Updates (TKU) focuses on the resurgence of cloud discovery. Recent TKUs include 15 additional AWS services and five Azure resources.

 

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BMC Helix ITSM

 

The 19.08 release of BMC Helix ITSM features significant advances across core ITSM functions, multi-cloud and cognitive capabilities that will continue to deliver industry-leading service management to our customers.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CORE ITSM

    • New, At-A-Glance Calendar:  Comprehensive overview of the change and release tickets, business events, and outages.
    • Self Help and Guided Tours: Learn how to use BMC Helix ITSM and navigate all its features with guided assistance. Agents can access self help throughout the BMC Helix ITSM UI and get specific multimedia help and/or guidance to help them use the solution to its fullest.
    • Advanced Smart Reporting: Real-time synchronization of users and automatic sharing of common content across multiple tenants.
    • Enhanced CMDB: New class manager and UX framework enabling better efficiencies along with improved explorer integrations into BMC Helix Discovery.
    • PostgreSQL Support: Supports PostgreSQL 10 database (including Amazon Aurora) to provide a lower TCO for database option for customers.

 

MULTI-CLOUD & DEVOPS

    • New and Extended DevOps Service Management: Increased seamless integration enhancements into BMC Helix ITSM with leading Agile software tools:
      • Jira: Updated incident status, share attachments with and map custom fields (including Jira Service Desk).
      • Azure DevOps: Share activity notes and map custom fields.
    • Live Chat Workspace: For improved service, agents and users can quickly and collaboratively work to resolve issues as well as create incidents/work orders directly from the chat.
    • New Multi-Cloud Provider Management: Create incidents based on Azure Alerts and integration into Azure.

 

COGNITIVE

    • Machine Learning for Change Risk Recommendation and Problem Root Cause Analysis: Change requests can automatically be assigned a risk level recommendation and problem root cause analysis gets automatic recommendations all based on machine learning algorithms.
    • Intelligent Swarming with Microsoft Teams: ChatOps-type collaboration along with natural language, cognitive assistance to help with more efficient and quicker resolutions to incidents and tickets.

 

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BMC Helix Chatbot

 

BMC Helix Chatbot 19.08 focuses on both the end-user experience and the organization’s ability to measure and improve the capabilities of the chatbot.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    • Digital Workplace Advanced ‘My Stuff’ now in BMC Helix Chatbot: From a chat conversation in BMC Helix Chatbot, end users can now access their assets or MyStuff information in BMC Helix Digital Workplace Advanced.
    • Cognitive Routing to Live Agent: Based on the conversation, BMC Helix Chatbot will route chats to the right subject matter expert agents who can quickly and effectively resolve the user queries.
    • Cognitive Summarization: When an end user is transferred from BMC Helix Chatbot to a live agent, a summary of the chatbot and end user conversation is provided to the agent.
    • Chatbot Clarifications: BMC Helix Chatbot automatically asks the end-user clarifying questions and uses this information to provide more accurate responses.

 

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BMC Helix Digital Workplace

 

BMC Helix Digital Workplace 19.08 delivers significant new functionalities that customers have requested, including enhancements to MSPs, end user experience, and catalog capabilities.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    • Service Provider Mode to Manage Multiple Customers: Managed Service Providers (MSPs) can now add and manage additional customers as well as credits.
    • More User Control for Viewing Events in BMC Helix Digital Workplace: Users can now filter events in the BMC Helix Digital Workplace by Requests, Approvals, and Appointments. Users can also adjust page size to allow for a more helpful page layout.
      • Expanded Question Designer Options: Question designer enhancements allow for greater levels of detail and added flexibility when capturing information via questionnaires.
      • Ability to Set the Default Language to Set Language Preferences: BMC Helix Digital Workplace now allows for a default language to be set by administrators, while still providing end users the ability to override the default setting and select a language of their choice.

 

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BMC Helix Business Workflows

 

BMC Helix Business Workflows 19.08 delivers significant new functionalities including email-based approvals, Adobe e-Signature, bulk case assignment, and more.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

    • Email-Based Approvals: Approval decisions can now be executed via email.
    • Bulk Assignment of Cases: Case agents can change the assignment of cases for multiple cases at once.
    • Templatized Activity Notes: Agents can use predefined templates when adding notes to cases, tasks, persons or knowledge articles.
    • Filters for Activity Stream: Content of the activity stream for Cases, Tasks, Knowledge articles and Work History can be filtered by type of notes.
    • Watchlist: Case agents can watch and get notified about assignment and status changes for cases in which they have access.
    • Enhanced Case History Tracking: Case History now tracks modifications to tasks and logs who viewed a case; reports now include the activity stream and dynamic case fields.
    • Agent Work History: The work history lists all activities of an agent in the person profile.
    • Global Search: Search capability to search across cases, tasks, knowledge articles, documents, people, case templates and task templates.
    • Service Targets Support Business Time Segments: Business time segments that define work hours and unavailability are considered during service target computations.
    • Reopen Closed Cases: Case agents can re-open closed cases; case business analysts can define how many days after a case was closed this is allowed.
    • Configurable Types of Relationships for Cases and Persons: Agents can specify the type of a relationship when adding related cases or persons to a case; case business analysts can configure available types.
    • Configurable Case Source: Agents using Quick Case or Create Case can select a source of the case (e.g. phone or walk-by); Case Business Analysts can configure the options available to agents.
    • Process Actions to Change an Assignment or the Case Status: Automated tasks can change the assignment or status of a cases.
    • Support for E-sign Processes in Adobe Sign: Adobe Sign can be leveraged into collect e-signatures.

 

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BMC Helix Platform

 

The BMC Helix Platform 19.08 release continues advances in app development, cognitive and enhancing/extending/customizing capabilities.

 

 

APP DEVELOPMENT

    • Content Package template: Customize an application and create a Content Package which serves as a template when applied to a bundle.
    • Actionable notifications: Add an action to a notification alert (i.e. bell icon in the UI, email) and can attach an action to the button.

 

COGNITIVE

    • BMC Native (Google) classification: Enables choice of Google as provider for choosing auto-categorization and auto-assignment for your app.
    • Insight Engine enhancements: Leverage cognitive search as an alternative to Full Text Search (FTS) to allow filtered searches by confidence threshold and highly rated sources (like crowd sourced knowledge articles).

 

ENHANCE

    • Extractive summaries of chatbot – end-user conversations: Integrated summaries (or transcripts) can be provided to the agent to accelerate resolution of an issue.

 

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BMC Helix Cloud Security

 

BMC Helix Cloud Security is now part of the BMC Helix Suite. Cloud Ops teams can discover cloud resources with BMC Helix Discovery, run CIS, PCI or GDPR compliance policies on the discovered public cloud resources and auto-remediate the compliance violations through change requests using BMC Helix ITSM.

 

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BMC Helix Cloud Cost

 

With this release, BMC Helix Cloud Cost is now part of the BMC Helix suite. Cloud Ops teams can now proactively manage and optimize their public cloud spend and costs. They can discover cloud assets using BMC Helix Discovery, get visibility into the cost of these resources, and proactively optimize the cost using out-of-box recommendations and automations.

 

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Resources

To support the BMC Helix 19.08 announcement, we have updated the following content:

Solution Content

Communities

 

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Find Out More and Spread the Word

 

Please check out the robust resources available in the links above to enable customer success with BMC Helix. Also, be sure to follow and engage with us on social to stay current on BMC Helix and help us get the word out to even more customers:

 

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Are you getting optimum value out of the new BMC Helix solutions? BMC Helix delivers cognitive service management that is fast, accurate, and cost effective and is available to run on the customer’s choice of cloud, hybrid cloud, or customer's own data center.

 

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See BMC's newest dedicated Helix resources including PG kits, analyst reports, enablement, and many other resources at https://helix.bmc.com. Whether you are a customer, partner, or BMC employee, Helix content is tailored specifically for your role—and is located all in one place.

 

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ABOUT

Make sure your customers and prospects don't miss BMC Helix Immersion Days 2019 where they will discover how Cognitive Service Management is imperative for their digital transformation. At Immersion Days, they’ll gain a clear understanding of key service management trends and shared experiences from the industry professionals who have been there. Please spread the news about this unique event in the heart of Silicon Valley and encourage your customers and prospects to register soon to take advantage of our early bird rates.

 

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WHY ATTEND?

At this three-day immersive experience on the future of service management your customers and prospects will:

 

  • Find out what’s new in the BMC Helix Suite of Solutions
  • Dive into practical, hands-on solutions labs
  • Discover best practices for today’s modern and evolving service management industry
  • Meet with experts and peers and hear case studies, tips and tricks for digital transformation success
  • Network and unwind at our reception and party

 

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EARLY-BIRD RATES

Make sure to register and get rooms by these important dates to take advantage of special rates.

 

August 26, 2019:          

To take advantage of our negotiated group hotel rates of $359 at the Santa Clara Marriott, book rooms by August 26, available while supplies last. Standard rates are as much as $800+, so please book early.

 

Book hotel

 

 

August 31, 2019:         

Customers can get $250 off of the standard event pass, if they use the discount code below and register by August 31, 2019.

 

Register

Discount code: earlybird

 

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GET SOCIAL TO WIN SWAG

Attendees at BMC Helix Immersion Days 2019 that are following us on Twitter and LinkedIn will have an opportunity to win prizes by engaging with our posts about the event prior to attending and live Tweeting during the event. Help us get a head start in creating a buzz about BMC Helix Immersion Days 2019 by following and sharing.

 

To be entered to win, simply post on LinkedIn and/or Twitter Why you are coming to BMC Helix Immersion Days and be sure to include the hashtag #BMCHelixImmersionDays. The best posts will be read and winners will be announced at the Wednesday night event!

 

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Share on Twitter:

Follow us and tag us in your tweets at @BMCHelix on Twitter

 

Share on LinkedIn:

Join the BMC Helix LinkedIn Group  

 

Hashtag Posts:

#BMCHelixImmersionDays

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REGISTER TODAY

For more details about the BMC Helix Immersion Days 2019, including the line up of speakers, solution labs, ways to participate and registration check out our BMC Helix Immersion Days 2019 event page on BMC Helix Communities.

 

 

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QUESTIONS

Please direct any questions about this event to May Bakken.

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THANK YOU TO OUR SPONSORS!

 

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BMC Helix 19.05 includes new functionality that continues to drive a superior experience for the enterprise across end users, agents, IT Operations and developers. Here’s a summary of the new capabilities rolled out in 19.05.

 

BMC customers and partners can learn what is new for this release:

 

BMC Helix Chatbot

BMC Helix Chatbot 19.05 focuses on both the end-user experience and the organization’s ability to measure and improve the capabilities of the chatbot.

  • Support for New Channels: Users can now access BMC Helix Chatbot through two additional messaging platforms: MS Teams and Skype for Business on-premises.
  • New End-User Web User Interface:New contemporary chat and messaging experience for end users across all devices.
  • End-User Surveys and FeedbackBMC Helix Chatbot now has out-of-the-box surveys that are presented to the users at the right times in a conversation.  IT can use this feedback to help improve the end-user experience with BMC Helix.
  • Smart Reporting for Helix ChatbotUsing Smart Reporting, IT can report against data in the telemetry service using out-of-the box or custom reports.
  • Cognitive Insights for BMC Helix Chatbot: BMC Helix Chatbots can now provide knowledge to users through cognitive insights, leveraging the enterprise Insight Engine. Chatbots can consume this information to provide more useful results.

 

BMC Helix Digital Workplace

BMC Helix Digital Workplace 19.05 streamlines workflows for end users and agents while improving governance capabilities for IT operations, enabling security and compliance.

  • BMC Digital Workplace Catalog:BMC Helix Digital Workplace Catalog now includes Multi-CompanyMode to manage multiple customers and multiple organizations.
  • Credit Management:Now you can assign credit limits to customers for Managed Service Providers (MSPs).
  • Integrated Self-Help: Offers guided assistance to help users learn to navigate the digital workplace and provides links to helpful topics and how-to videos.
  • Service Request Status Tracker: This feature allows employees to easily visualize and track the current status of their requests.
  • End-user Privacy Notice for Cookies: With new EMEA privacy laws in place, BMC Helix Digital Workplace enables compliance for data collection.
  • Data Restrictions:This enhancement allows greater control over the catalog at the service-request level.

 

BMC Helix ITSM

BMC Helix ITSM 19.05 brings advancements for DevOps, providing seamless cognitive service management across multi-cloud services, providers, and environments.

  • Integration of Azure DevOps Services:Provides single-pane-of-glass collaboration and management of Azure DevOps work items and BMC Helix ITSM incidents.
  • DevOps-Driven Change Management:New risk analysis module calculates the risk level of every brokered change from leading agile development tools such as Jira, enabling flexibility for auto-approvals. Organizations can deliver rapid changes without downtime or outages.

 

BMC Helix Business Workflows

BMC Helix Business Workflows 19.05 streamlines service management for lines of business.

  • Conditional Task Flows:New conditional branching for workflows has been part of BMC Helix Business Workflows for a while, but this enhanced version has improved guidance and visibility into tasks.
  • Confidential Dynamic Fields:With this release, personal data will only be displayed to agents who have proper permissions.
  • Dynamic Case Assignment:Now cases can be assigned to support groups and agents dynamically, depending on location or via round-robin scheduling. Get even more functionality for fair and shared case assignment, optimizing cases among the group to make sure work is evenly distributed.
  • Email Attachments:You can now send emails with attached files.
  • Tier 4 Categories:New Tier 4 categories provides a new level to help you organize your categories.

 

BMC Helix Platform

With 19.05, BMC Helix Platform enables new cognitive UI and other enhanced functionality to bolster the overall BMC Helix solution and gives developers powerful capabilities to enhance, extend, and customize their apps.

  • Cognitive Usage Dashboard:Through IBM Watson Assistant, administrators can get details on usage metrics for both auto-classification, auto-assignment, and chatbot applications.
  • Cognitive Search in Custom Apps:By using natural language query, custom applications can allow cognitive search capabilities across the BMC Helix Platform data and external data file systems and databases.
  • Embedded Process Designer in App View:Developers and business analysts can launch the process designer directly in the created application to create, modify, and manage processes and workflows without having to leave the app.

 

Resources

To support the BMC Helix 19.05 announcement, we have updated the following content:

 

Solution ContentCommunities

 

Find Out More and Spread the Word

Please check out the robust resources available in the links above to enable customer success with BMC Helix. Partners, be sure to follow and engage with us on social to stay current on BMC Helix and help us get the word out to even more customers:

 

Kellyann Lanspa

BMC Helix Happenings

Posted by Kellyann Lanspa Employee May 28, 2019
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The BMC Helix leads the market in cognitive automation and service management. With BMC Helix, you can offer your customers a suite of solutions that empower businesses to proactively and predictively discover, service, and deliver omni-channel experiences that are fast, accurate, cost effective and available to run on your choice of cloud or in a hybrid model.

BMC Helix Marketing is busy developing new content, events and social promotions to drive awareness and help you win new customers.

 

Social

Stay connected to BMC Helix through the following channels.  Be sure to follow and connect as we will have a contest very soon to showcase the most social partner:

 

Content

We have exciting new content on BMC Helix to drive brand awareness and thought leadership. Be sure to read and share with your prospects and customers.

 

  • Service Reimagined Webinar and CrowdChat:
    Be sure to listen in and invite your prospects and customers to this informative and unique online experience. Register here

 

  • WWW.BMCHelix.Cio.Com:
    BMC Helix has a special microsite on Microsite Cio magazine dedicated to BMC Helix and thought leadership around Digital Transformation. Read the content here and share with your customers and prospects to help them successfully manage a multi-cloud, multi-device, multi-channel world.

 

Events

BMC Helix is hosting several user groups. Attend one in your area—and send your customers too.

 

Need more?

If you have a question or need more information about BMC Helix content or events, leave a comment on this blog post.

 

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AI_Light_Office_Mobile.jpgWant to provide input on new developments before release? We are looking for partners and customers to be a part of our BMC Helix Client Management 12.9 beta. We plan to kick off the program the week of May 20, and the program will run until the last week of June.

 

Some areas that we plan to include in the beta program are:

  • recording remote control sessions
  • enhancements to the web console
  • patch management
  • operational rules

 

We are looking for participants who can:

  • attend beta review calls
  • test new features
  • be active in our Communities group (ask questions, provide input, post issues)
  • complete the beta survey

 

Ready to sign up? Follow the below instructions, and we look forward to your participation.

 

How to Sign Up

 

  1. Log into Communities to ensure your company name and your individual company email address (ie: john@company_name.com) are in your profile.
  2. Complete hosted beta agreement: BMC Software Prerelease Subscription Services Agreement
  3. Complete on-premise beta agreement: BMC Software Prerelease Worldwide Software License Agreement
  4. Request to join our private Communities group.
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2019_PartnerProgramGuideWinner-200.jpgThe BMC Partner Advantage Program is featured in the CRN Partner Program Guide as a 5-Star program for the thirteenth consecutive year.

 

This annual guide identifies the strongest and most successful partner programs in the channel today, offered by the top technology suppliers for IT products and services. The 5-Star rating recognizes an elite subset of companies that offer solution providers the best partnering elements in their channel programs.

 

To determine the 2019 5-Star ratings, The Channel Company’s research team assessed each supplier’s partner program based on investments in program offerings, partner profitability, partner training, education and support, marketing programs and resources, sales support, and communication.

 

Some of the programs the BMC Partner Advantage Program employs to support its resellers include, but are not limited to:

  • Automated systems, online tools, and partner portal
  • Awards for innovation and sales
  • Training and certification programs
  • Sales enablement
  • Discounts, promotions, rebates, and rewards
  • Field and inside channel account manager coverage
  • MDF, joint marketing planning, and marketing resources
  • Low-interest financing, direct deposit, and price protections
  • Loyalty programs
  • Partner communications
  • Product demo program
  • Leads and referrals

 

“With new technologies emerging every year, evaluating which IT vendors to partner with grows increasingly more complex for solution providers,” said Bob Skelley, CEO, The Channel Company. “We are proud the CRN Partner Program Guide has become the trusted resource to identify the most rewarding partner programs and provides crucial insight into their strengths and benefits for the channel.”

 

The 2019 Partner Program Guide and the BMC Partner Advantage Program profile are featured in the April issue of CRN.

 

Learn more about the BMC Partner Advantage Program or apply for partnership today.

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What is Architecture Compatibility Modeler?

 

Architecture Compatibility Modeler (ACM) is an online tool available to anyone, allowing you to quickly find compatibility information about BMC products with other BMC products, as well as underlying technology requirements of those BMC products (operating systems, databases, and other requirements).  You can find ACM at https://docs.bmc.com/docs/modeler.

 

ACM helps BMC customers and partners build a high-level model of the current environment in an easy-to-understand, visual format and provides a simple way to see the impact of changes to the model. You can save and share product offerings based on your or your customer’s current and target environment needs. ACM is a great new way to model environments that support your future plans with BMC solutions.

 

For additional information on ACM, please visit the ACM documentation pages.

 

Latest FeaturesClick to View

Easy search and tab-based navigation

Visual models instead of multiple tables
Quick compatibility checker
Ability to save models and share your models securely

NEW! Ability to export to Excel for offline use

 

 

If there are any questions, please feel free to leave a comment below. Thank you.

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support image.jpgBMC DSM Support team has lots of new self-solve resources available 24 hours a day to help our partners and mutual customers not only solve their problems faster, but also to receive proactive product support information.

 

Please visit this site to view all the different resources available: Self-Solve resources

 

One of the links is for the new Remedy and Discovery YouTube channel. This has lots of great videos on how to resolve problems, demonstrate new functionality and also recordings from our very successful Connect with Remedy Webinar series. Subscribing to this channel means you’ll be alerted to all new uploads, so you won’t miss a thing!

 

 

View and subscribe to the Remedy and Discovery YouTube channel to see more great videos

 

There is now also a new monthly Support Newsletter called “Hot Off the Press” which provides links to the latest patches and hotfixes, product news, training, and other helpful information.    Here’s a link to the March edition: Hot Off The Press: March 2019

 

As BMC partners, let us help you stay armed with the most current, up-to-date product support news and proactive information by subscribing to our Remedy and Discovery YouTube channel and follow our Hot off the Press newsletter, so you can proactively receive it on a monthly basis.

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The BMC Helix Cognitive Service Management (CSM) solution enables customers to digitally transform their business by delivering true predictive service management

 

CSM is the future of service management. It embeds emerging technologies like AI and machine learning into every step of the service delivery lifecycle to increase productivity, accuracy, and speed while reducing costs. CSM replaces outdated, manual processes with intelligence and automation to deliver smart, omni-channel experiences to both agents and end users and automate L0 and L1 service desk functions.

 

Learn more about becoming a BMC partner

 

BMC Helix, which is architected through microservices with containers, can be deployed in your customer's public cloud of choice. By using containers as the deployment mechanism, BMC Helix helps IT deliver the speed, agility, and flexibility required to respond to the needs of digital transformation. BMC Helix containers eliminate deployment issues while adding critical multi-cloud management, so your customers gain agility and speed as well as efficiency and cost-savings.

 

Learn more about becoming a BMC partner and leveraging the power of BMC Helix to transform customers from reactive ITSM to proactive, predictive, and cognitive service management.

 

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Congratulations are in order once again to Vice President of Global Ecosystem Sales Sanjay Gupta for being honored as a CRN Channel Chief. The 2019 recognition marks the third consecutive year that Sanjay has been named a top IT channel leader by CRN.

 

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Each of the 2019 Channel Chiefs has demonstrated exceptional leadership, vision, and commitment to their channel partner programs. Channel Chief honorees are selected by CRN’s editorial staff as a result of their professional achievements, standing in the industry, dedication to the channel partner community, and strategies for driving future growth and innovation.

 

Sanjay's recognition is due in large part to his dedication to partner presales enablement and certification and the exponential growth he has overseen in the partner program. When discussing the success of the BMC partner program, Sanjay cites BMC industry-leading programs that help partners embrace the shift to the cloud and move to the modern offerings that customers demand.

 

Learn more about this and other awards in the BMC Partner Advantage program: