• Mapping Event/Component Severity/Priority/Status to Incident Impact and Urgency

    When Event Management is married with Incident Management, the resulting solution requires there to be an alignment between the importance of a detected event and what level of urgency should be applied to the resulti...
    Darius Wallace
    last modified by Darius Wallace
  • Smartflows: top CTAs

    Explore the Smartflows Blog Vote and comment on Ideas
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • CTA for Ideas Page in Smartflows Community

    Let's collaborate on Ideas to improve our Product Look at ideas that were active recently, vote and comment with your feedback. Should you not find an idea for new/improved functionality you want, go ahead and create...
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • Smartflows Blog page Welcome

    Recent & Active Blog posts Blog posts are resources that Subject Matter Experts periodically share with you. It's a great opportunity to learn timely news, and to engage with anything that is not clear enough. For...
    Supriya Suryawanshi
    last modified by Supriya Suryawanshi
  • An example of creating an incident via Web Services using Powershell

    Perhaps others will find this useful.  Otherwise, this is a way for me to recall the syntax when I need it later on :-) ...   Here's an example of creating an Incident using the Create_Incident method, via ...
    Charles Kelley
    last modified by Charles Kelley
  • New Service Resolution White Paper

    Just released a new white paper on Service Resolution. Check it out here:   http://documents.bmc.com/products/documents/66/19/456619/456619.pdf
    Rick Nelson
    last modified by Rick Nelson
  • MainView AutoOPERATOR - Remedy Integration Tech Bulletin

    BMC is announcing the new MainView AutoOPERATOR Enterprise Incident Management (EIM) solution that generates Remedy trouble tickets. This Tech Bulletin provides the details on how to get things set up with BSR 3.5 and...
    Rick Nelson
    last modified by Rick Nelson
  • How Sanofi Leverages BMC Integrated Solutions to Drive Efficiency and Automation.pdf

    Another great example of how BSR is being used to help IT. Thanks to Maxence Nhouyvanisvong and Lars Christiansen for a great presentation at Engage also!
    Matt Laurenceau
    last modified by Matt Laurenceau
  • Volvo's Integrated Implementation of BMC TrueSight BMC Remedy and BMC Atrium.pdf

    Fantastic use case here of integrated solutions. BSR is one of the key components of making this integration work. Volvo has been using BSR or Intelligent Ticketing now for years and has an excellent track record with...
    Rick Nelson
    last modified by Rick Nelson
  • How PostFinance Integrated BMC Remedy ITSM TrueSight and Application Automation.pdf

    This doc provides a great look at the possibilities with a Level 3 integration. PostFinance is one of the leaders in this space leveraging the BSR solution. Many thanks go out to Christian Hirschi for the presentation...
    Rick Nelson
    last modified by Rick Nelson
  • ibrsd-ar-plugin.jar

    The ibrsd-ar-plugin.jar represents the hotfix for the Java Plug-in for BMC Remedy ITSM. This JAR file is used for configuring BMC Service Resolution 3.0 for high-availability.   For more information, see the BMC...
    Anagha Gokhale
    last modified by Anagha Gokhale
  • FAQ 02: Does ITSM 8.0 Support Intelligent Ticketing 2.0?

    No. Intelligent Ticketing is not support by ITSM 8.0. We made a conscious decision given the limited Customer install base in production with this release and the relatively short window between this and the 8.1 release.
    Darius Wallace
    last modified by Darius Wallace
  • FAQ 01: Doesn't populating the (Causal) CI+ field depend on the User?

    Q: You refer to the Causal CI, or CI  field, it’s my understanding OOTB the menu on this field is looking for Assets associated with the User so this has a potential to being inconsistent in terms of the us...
    Darius Wallace
    last modified by Darius Wallace