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In the first overview video you heard the foundations of what is a Smartflow. In this video, hear Darius Wallace cover the personas that relate to the Service Resolution Smartflow and how their needs differ within an ... In this video, Darius covers some basics around Service Resolution that have been the topic of several questions recently. Part 4 of the Service Resolution Smartflow Overview Series. In this one, Darius Wallace covers the evolution of Service Resolution from Intelligent Ticketing to Service Resolution. In this video, Darius Wallace covers how Service Resolution is used to better align the two halves of a service organization. The latest patch for Service Resolution is now available. This patch is released to enable compatibility between BMC Service Resolution 3.5.00, BMC TrueSight Presentation Server 10.1.00 and BMC TrueSight Infrastructur... We're getting close to having additional Smartflows out there. As part of that, in the next few days we'll be changing the way you'll be navigating to the Service Resolution Smartflow and the URL will be changing. Soo... I attended a webinar recently regarding Digital and IT Transformation. In that session, the presenter talked about the differences and similarities between the two. I found it interesting that 38% of companies surveye... This post is well past due, but the latest version of BSR (3.0.01) is out there and available. Has been for some time now. Here's a brief overview of the enhancements. See this page for more details: Service Pack 1: 3... After successful early releases of Service Resolution (aka Intelligent Ticketing), R&D made new exciting progress, and a 3.0 release is ready to be beta tested. May Bakken and teams can't wa... On June 25, 2014, Darius Wallace presented on Service Resolution. The recording and associated Q&A from the session can be found at this link Connect with Remedy - Service Resolution Webinar ... This patch delivers a set of high value features and enhancements for the Intelligent Ticketing integration between BMC ProactiveNet Performance Management and BMC Remedy Incident Management. The new improvements are ... No. Intelligent Ticketing is not support by ITSM 8.0. We made a conscious decision given the limited Customer install base in production with this release and the relatively short window between this and the 8.1 release.