• Where do I see the Impacted CI status inside the Incident?

    Hello everyone,   I have recently migrated from IBRSD to BSR and it seems that the in the intelligent incident opened by the new solution the information about the Impacted CI status is missing.   In the i...
    Alvaro Paronuzzi
    last modified by Alvaro Paronuzzi
  • Creating an incident working log when an event slot value changes

    Hello everyone,   I would like to create a new working log everytime the value inside a selected event slot changes. According to your experience, how can this be achieved? I know that the ootb workflow create...
    Alvaro Paronuzzi
    created by Alvaro Paronuzzi
  • TrueSight has LoginID but BSR 3.5 requires Assignee Full Name

    Hello everyone,   BSR 3.5 allows to propagate the Incident Assignee information from TrueSight to Remedy. The problem I am facing is that in TrueSight I only have the Login Id of the user while the Incident Ass...
    Alvaro Paronuzzi
    last modified by Alvaro Paronuzzi