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This post is well past due, but the latest version of BSR (3.0.01) is out there and available. Has been for some time now. Here's a brief overview of the enhancements. See this page for more details: Service Pack 1: 3.0.01 - BMC Service Resolution 3.0 - BMC Documentation


  • Service Pack 1: 3.0.01 is compatible with BMC TrueSight Infrastructure Management/BMC ProactiveNet 9.5 Service Pack1 and BMC TrueSight Infrastructure Management/BMC ProactiveNet 9.6.
  • Starting with the Service Pack 1, if you are integrating BMC TrueSight with BMC Remedy ITSM, note that there is a fundamental change in the way the information is shared between BMC TrueSight and BMC Remedy ITSM. If there are any updates to the incident in ITSM, incident information in BMC TrueSight also gets updated. BMC TrueSight pulls this updated incident information from BMC Remedy ITSM and BMC Remedy OnDemand through a web service at a specified time interval. A new web service called HPD_OutbouboundEventInterface is available for this communication.
  • A new form called HPD:OutboundEventInterface is attached to the HPD_OutbouboundEventInterface web service. The INT:OutboundStaging form is no longer available for use. You must ensure to reconcile all your customizations on the INT:OutboundStaging form to the new HPD:OutboundEventInterface form.
  • Service Pack 1 makes BMC TrueSight IT Data Analytics and BMC TrueSight Infrastructure Management integration more effective and efficient. The root cause of issues identified by IT Data Analytics is sent to BMC TrueSight Infrastructure Management, which then sends the event information to BMC Remedy IT Service Management (ITSM). This ensures that the events from IT Data Analytics are routed to the right person or group for resolution.
  • A new event slot "incident_assignee_group" is now available out of the box in BMC TrueSight Infrastructure Management. This slot is used by the BMC TrueSight Infrastructure Management operator to know to which group the incident is assigned to.