After successful early releases of Service Resolution (aka Intelligent Ticketing), R&D made new exciting progress, and a 3.0 release is ready to be beta tested.
May Bakken and teams can't wait to have you all experience this.
With the 3.0 release, you'll experience even more synergies between CMDB (natively leveraged in Remedy ITSM) and TrueSight Infrastructure Mgmt.
Actually, this release goes way further, and also embraces Control-M , BMC Helix Remedyforce all the way to Mainframe Solutions in case you enjoy these products too.
For all details (capabilities, pre-req versions), and ways to register for this beta, follow instructions on this blog post.