to follow, share, and participate in this community.
- Mapping Event/Component Severity/Priority/Status to Incident Impact and Urgency
- Hear Darius Wallace talk about Service Resolution Key Concepts
- BMC Service Resolution (BSR) and BPPM Extensions
- Video - Part 4 - Evolution from Intelligent Ticketing to Service Resolution
- Video - Part 3 - Service Resolution - Bridging the IT Operations and Service Desk Gap
- Video - Part 2 – Service Resolution Organization and Process Maturity
- If a user manually triggers incident creation via BSR in the Truesight Console, BSR should have the option to set the Customer+ field to the Truesight user that initiated this action.
- BSR - Impacted Incident should contain Impacted CI status
- Add support for routing on the "Managed by" group.