• Alf's Zoo - The Platform Play with Heidi Sanzari

      This week, the Zoo talks to Heidi Sanzari about the benefits of hosting apps on the salesforce.com platform. We unearth why Marc Benioff is the leading SaaS player today. How the feature gap between on-premise...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Greatest song ever

    Andrew Harsch
    last modified by Andrew Harsch
  • Alf's Zoo - DevOps, Dude! with Chris Little

    This week, we talk DevOps in the Zoo with Christopher Little. What once started as a niche player now sits at the heart of enterprise IT: proper development and operations of business applications and processes is inv...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • What do #Know14 Attendees Think about MyIT?

      We demoed MyIT to attendees at the ServiceNow's user conference, Knowledge14, in San Francisco. Here's what they thought.
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • I Don’t Know, Ask That Guy – How crowdsourced IT makes us better

    At his user-conference keynote, ServiceNow CEO Frank Slootman today touted the need for greater business services. For over an hour he worked the stage, guiding the audience through the process of creating a service r...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Importance of a Powerful Platform

    Any type of service desk needs a powerful technology platform to support their customers.  However, several challenges arise when attempting to choose, deploy and manage a technology platform to support the servi...
    Jeff Moloughney
    last modified by Jeff Moloughney
  • BMC highest rated ITSSM vendor for “completeness of vision”

    Recently Gartner published its second annual Magic Quadrant for IT Service Support Management (ITSSM) Tools. Of the 13 vendor solutions evaluated, BMC Software was positioned as one of the highest rated vendors in the...
    David Manks
    last modified by David Manks
  • 5 Ways To Join BMC at #SITS14

    The Service & IT Support Show is the largest event for IT service management in the UK.  It attracts IT service management and service desk professionals from across the UK.  SITS14 is co-located with In...
    Eric T. Tung
    last modified by Eric T. Tung
  • Alf's Zoo - The Easter Show with Simon King and Anthony Orr

      Alf's Zoo -- This week we trek through Asia with Anthony Orr, who in the spirit of Easter shares recent worked he's done with local companies to boost IT performance. (We also bandy about U.S. media misreprese...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Alf's Zoo - Managing the Clouds with Dom Wellington

      Alf's Zoo -- This week, Dom Wellington joins the Zoo from northern Italy, where maggots make cheese irresistible [10:30]. Beyond wine and food, we talk about managing clouds -- public, private and hybrid -- wi...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Remedy and Remedy OnDemand Customer Newsletter (April 2014)

    Welcome to the our first newsletter for Remedy and Remedy OnDemand customers in 2014!   In this issue, we’ll provide some insight on new releases of products that our customers often integrate with BMC Rem...
    Bill Emmett
    last modified by Bill Emmett
  • Driven to Win: Get the Data and Make the Most of It

    Yesterday I received a call from a number I didn’t recognize, and I let it go to voicemail. The message was from a guy named Nathan who sold us the car I drive to work every day. We bought the car three years ag...
    Monika Bustamante
    last modified by Monika Bustamante
  • Alf's Zoo - Why So Social? with Eric Tung

    Alf's Zoo -- This week, live from Social Media Marketing World in San Diego, we bandy about the importance of Twitter, Google + and Facebook in the business world. Beyond finding cool recipes, sharing information does...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • 14 Ways To Rock With BMC at #HDIConf14

    HDI is the worldwide professional association and certification body for the technical service and support industry. The four day program is content rich and comprehensive, covering a vast array of subjects from all a...
    Eric T. Tung
    last modified by Eric T. Tung
  • Alf's Zoo - What's Hot and What's Not with Katie Tierney

      This week, The Twin Cities Geekette of the Month, Katie Carty Tierney graces the Zoo to talk about the latest technology trends among IT departments. Social, mobile, big data and cloud are still at the forefro...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • How would you describe your IT service support team?

    ITSM Guy
    last modified by ITSM Guy
  • Alf's Zoo - The World Through Google Glass with Chris Dancy

      This week, we take a look at Google Glass through the eyes of Christopher M Dancy. The hip wearable tech device is ushering in a new era of personal digital assistance. In our daily lives, Glass predicts our n...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Got (big) customer data? What are you doing to make the most of it?

    I love food. I enjoy dining out and I generally enjoy cooking. What I don’t enjoy is the grocery store.  For me, hitting the grocery store is like running a race (can I get out in a new record time?) while ...
    Erin Avery
    created by Erin Avery
  • How to Order Pizza on Twitter - What Pizza Hut can learn from IT

    Pizza Hut, Little Caesars and Domino’s Pizza have a lot to learn from IT. Take social media, for example. Wouldn't it be nice if you could order pizza on Twitter? Or Facebook, for that matter. You’d twee...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • The New IT Is SOCIAL!

    It’s an exciting time to be an employee at BMC Software. Early last week, we made one of the more groundbreaking announcements I’ve had the chance to be a part of during my career in technology: BMC Softwa...
    Erin Avery
    last modified by Erin Avery