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ITIL consists of five service lifecycle stages, described in five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement. Each stage of the lifecy... BMC showcases new releases across the entire family of ITSM solutions and discusses the critical 2013 service management challenges that are driving inovation. Paul Avenant, President of Enterprise Service Managemen... I've been asked to get some bench mark data on other help desks, and I don't really know where to start. Can anyone offer some help?