• BMC: Leads with an Integrated On-Premise and SaaS Strategy

    -by Richard Ptak, Ptak, Noel & Associates LLC   BMC is positioning itself as an innovator in the  delivery and implementation of complete service management solutions. They introduced new  services...
    Karen Farrell
    last modified by Karen Farrell
  • Mobilizing I.T. support to achieve efficiency, speed, and effectiveness

    -by Doug Mueller, corporate architect, BMC Software   To survive in today’s economy, your IT organization must do more with less and enable staff  to work from anywhere at anytime. With this in mind, ...
    Karen Farrell
    last modified by Karen Farrell
  • Align Change and Incident Management with Business Priorities

    This paper explores the many challenges facing organizations as they transition to a modern data center .  It  also provides solutions to these challenges, presenting how organizations are able to use servic...
    Karen Farrell
    last modified by Karen Farrell
  • How to Choose a SaaS-Based I.T. Service Management Solution

    -by Bob Johnson, Vice President and General Manager, SaaS Business for BMC Software, and Christopher Williams, Lead Service Support Solutions Manager, BMC Software   Consider a more complete solution if you need ...
    Karen Farrell
    last modified by Karen Farrell
  • Five Benefits of Evaluating Service Management Software for ITIL Compliance

    -by Anthony Orr, Director of Service Management, Office of the CTO, BMC Software When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITI...
    Karen Farrell
    last modified by Karen Farrell
  • The SMB IT Decision Maker’s Guide: Choosing a SaaS Service Management Solution

    Nine Things to Look For in Your Next SaaS Service DeskOne of the biggest challenges that face most small and medium businesses is competing against larger firms while having a much smaller budget. In a smaller organiz...
    Karen Farrell
    last modified by Karen Farrell
  • Securing the Service Desk in the Cloud (German)

    Sicherung des Cloud-Service-DesksBMC-Sicherheitsstrategie für die SaaS-UmgebungDa Unternehmen mit einer wachsenden Anzahl an Vorschriften von Behörden, Unternehmen und der Branche konfrontiert werden, mü...
    Karen Farrell
    last modified by Karen Farrell
  • Accelerated Upgrade Service for IT Service Management

    A proven and prescriptive approach to upgrading to the latest release of the BMC Remedy IT Service Management Suite  Many IT organizations are looking to increase their IT service management maturity and take adv...
    Karen Farrell
    last modified by Karen Farrell
  • Four Best Practices for Software Asset Management

    -by Chris Williams, Manager of IT Service Management Product Marketing, BMC Software, and Steve O’Connor, General Manager for IT Business Management, BMC Software   Do you have a good handle on your IT orga...
    Karen Farrell
    last modified by Karen Farrell
  • IT Service Management Process and Organizational Alignment Services

    Ensure that your IT service management solution addresses processes and people — not just technology  Organizations are seeking to reduce complexity and establish a seamless, integrated process for IT suppo...
    Karen Farrell
    last modified by Karen Farrell
  • IT Service Management Solution Planning Workshop

    Put your organization on the right path to a best-in-class and ITIL®-aligned IT Service Management environment  Organizations are seeking to reduce complexity and establish a seamless, integrated process for...
    Karen Farrell
    last modified by Karen Farrell
  • Evolving Your IT Service Management Strategy to Address Today’s Challenges

    The challenges IT departments face today are many — from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure opera...
    Karen Farrell
    last modified by Karen Farrell
  • Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for I.T. Service Management

    -by Paul Avenant, BMC Software senior vice president, Enterprise Service Management Products and Strategy   Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach th...
    Karen Farrell
    last modified by Karen Farrell
  • BMC Self Service Solutions

    More often than not, IT is being judged on the most basic of metrics – customer satisfaction. Even when everything seems to be going well, a user’s experience with the services IT provides can be tainted b...
    Karen Farrell
    last modified by Karen Farrell
  • BSM for IT Service Management

    Transform your "call center" into an indispensible businesscentric service support providerThe service desk is essential to keeping a business running smoothly and maintaining a competitive edge. As such, IT "request ...
    Karen Farrell
    last modified by Karen Farrell
  • Streamlining Service Request Processes: A Key to Business Success

    When you shop online, you probably gravitate toward those vendors that provide a catalogue of requestable services listing all of the products they offer. Usually, this catalog includes a brief description of each ite...
    Karen Farrell
    last modified by Karen Farrell
  • BSM for ITSM.pdf

    Learrn more on how Business Service Managment for ITSM can help your IT organization
    ITSM Guy
    last modified by ITSM Guy
  • BMC Technology Days-IT Service Costing 100910.pdf

    BMC Tech Days- IT Service Costing
    ITSM Guy
    last modified by ITSM Guy
  • Top 10 BSM principles for best practices PNW Tech Day Presentation_ oct 2010.pdf

    BMC Tech Day_ Presentation- Top 10 BSM Principles with Vick Vaishnavi
    ITSM Guy
    last modified by ITSM Guy
  • Sanders BSMOV-PNW-Tech Day.pdf

    BMC Tech Day_ BSM Strategies
    ITSM Guy
    last modified by ITSM Guy