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-by Richard Ptak, Ptak, Noel & Associates LLC BMC is positioning itself as an innovator in the delivery and implementation of complete service management solutions. They introduced new services... -by Doug Mueller, corporate architect, BMC Software To survive in today’s economy, your IT organization must do more with less and enable staff to work from anywhere at anytime. With this in mind, ... This paper explores the many challenges facing organizations as they transition to a modern data center . It also provides solutions to these challenges, presenting how organizations are able to use servic... -by Bob Johnson, Vice President and General Manager, SaaS Business for BMC Software, and Christopher Williams, Lead Service Support Solutions Manager, BMC Software Consider a more complete solution if you need ... -by Anthony Orr, Director of Service Management, Office of the CTO, BMC Software When you invest in service management software, can you really be assured that you are getting IT Infrastructure Library® (ITI... Nine Things to Look For in Your Next SaaS Service DeskOne of the biggest challenges that face most small and medium businesses is competing against larger firms while having a much smaller budget. In a smaller organiz... Sicherung des Cloud-Service-DesksBMC-Sicherheitsstrategie für die SaaS-UmgebungDa Unternehmen mit einer wachsenden Anzahl an Vorschriften von Behörden, Unternehmen und der Branche konfrontiert werden, mü... A proven and prescriptive approach to upgrading to the latest release of the BMC Remedy IT Service Management Suite Many IT organizations are looking to increase their IT service management maturity and take adv... -by Chris Williams, Manager of IT Service Management Product Marketing, BMC Software, and Steve O’Connor, General Manager for IT Business Management, BMC Software Do you have a good handle on your IT orga... Ensure that your IT service management solution addresses processes and people — not just technology Organizations are seeking to reduce complexity and establish a seamless, integrated process for IT suppo... Put your organization on the right path to a best-in-class and ITIL®-aligned IT Service Management environment Organizations are seeking to reduce complexity and establish a seamless, integrated process for... The challenges IT departments face today are many — from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure opera... -by Paul Avenant, BMC Software senior vice president, Enterprise Service Management Products and Strategy Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach th... More often than not, IT is being judged on the most basic of metrics – customer satisfaction. Even when everything seems to be going well, a user’s experience with the services IT provides can be tainted b... Transform your "call center" into an indispensible businesscentric service support providerThe service desk is essential to keeping a business running smoothly and maintaining a competitive edge. As such, IT "request ... When you shop online, you probably gravitate toward those vendors that provide a catalogue of requestable services listing all of the products they offer. Usually, this catalog includes a brief description of each ite... Learrn more on how Business Service Managment for ITSM can help your IT organization BMC Tech Days- IT Service Costing BMC Tech Day_ Presentation- Top 10 BSM Principles with Vick Vaishnavi BMC Tech Day_ BSM Strategies