• Welcome to the New IT

    Anirban Dutta
    last modified by Anirban Dutta
  • Fusion_Resource_Management.pdf

    Specialist Resourcing Services from Fusion   Fusion is a Service Management and IT Operations specialist that uses our highly experienced and trained staff to help IT organisations improve their service performa...
    Daniella Mayes
    last modified by Daniella Mayes
  • Fusion_Corporate_Overview.pdf

    Fusion is a Service Management and IT Operations specialist that uses our highly experienced and trained staff to help IT organisations improve their service performance, quality and efficiency. We are a trusted adviso...
    Daniella Mayes
    last modified by Daniella Mayes
  • MyIT EBC User Guide

    Rebecca Grazier
    last modified by Rebecca Grazier
  • The Economics of Self-Service

    BMC Industry Insight by Gerry Roy, Director of Solutions Management for Atrium and Service Support, BMC Software
    Tom Parish
    last modified by Tom Parish
  • Four Ways that Product Certification Puts You Ahead of the Curve.pdf

    Linda Donovan
    last modified by Linda Donovan
  • How to Improve Service Quality  through Service Desk Consolidation

    White Paper by Gerry Roy, Director of Solutions Management for Service Support, BMC Software and Frederieke Winkler Prins, Senior IT Service Management Product Manager, BMC Software
    Tom Parish
    last modified by Tom Parish
  • The SMB IT Decision Maker's Guide. How SaaS Can Benefit the IT Help Desk.pdf

    Linda Donovan
    last modified by Linda Donovan
  • How to Choose a SaaS-Based IT Service Management Solution

    Article by Bob Johnson, Vice President and General Manager, SaaS Business for BMC Software, and Christopher Williams, Lead Service Support Solutions Manager, BMC Software.
    Linda Donovan
    last modified by Linda Donovan
  • Four Best Practices for Software Asset Management.pdf

    Linda Donovan
    last modified by Linda Donovan
  • Why Your Applications Need Behavior Learning "Therapy"

    -by David Williams, Vice President of Strategy, CTO Office, and Leslie Minnix-Wolfe, Lead Solutions Manager, BMC Soft ware   Consider this scenario: You decide to purchase a book and want to see what’s avail...
    Karen Farrell
    last modified by Karen Farrell
  • The Seven Laws of Mobile Enterprise Applications

    Mobile 2.0 Is Ready for Business   Introduction Many of history’s great innovations arrived too soon. Henry Ford’s Model T was a two-speed without a driver-side door that couldn’t make it up a...
    Karen Farrell
    last modified by Karen Farrell
  • BMC Remedy IT Service Management Suite

    As the worldwide leader in IT service management, BMC is the pioneer in effective solutions that connect and automate ITIL® processes, such as incident, problem, change, asset, service level, configuration, and ...
    Suszi McFadden
    last modified by Suszi McFadden
  • Rapid Results for IT Service Management

    A proven and prescriptive approach to implementing IT Service Management — in as little as 85 days IT organizations recognize the need to reduce complexity and streamline support for the services they deliver to...
    Suszi McFadden
    last modified by Suszi McFadden
  • BMC Mobility for IT Service Management

    Gain a business advantage with BMC Mobility, a full suite of IT service management  applications for incident, change, asset, and service requests. Reduce operating  costs, improve service performance, and a...
    Suszi McFadden
    last modified by Suszi McFadden
  • BMC Remedyforce Service Desk

    Make your help desk as easy to use as your favorite consumer Web site — without any capital investment, infrastructure requirements, or software maintenance — and take advantage of IT service management in...
    Suszi McFadden
    last modified by Suszi McFadden
  • Securing the Service Desk in the Cloud

    BMC’s Security Strategy for ITSM in the SaaS EnvironmentFaced with a growing number of regulatory, corporate, and industry requirements, organizations must be absolutely sure their important applications and dat...
    Karen Farrell
    last modified by Karen Farrell
  • BMC Asset Management SAP® Integration

    How to bridge the gap between your company’s SAP systems and BMC Asset Management  SAP is a powerful financial tool that can be combined with the full lifecycle and tracking capabilities in BMC Asset Manag...
    Karen Farrell
    last modified by Karen Farrell
  • BMC Remedy OnDemand

    One out of every three organizations uses BMC solutions for IT service management to achieve process efficiency, effectively manage costs, achieve compliance, and deliver superior service quality. Now, these solutions...
    Karen Farrell
    last modified by Karen Farrell
  • Top Considerations for Moving to a Cloud-based (SaaS) Delivery Model for IT Service Management (German)

    DIE WICHTIGSTEN ERWÄGUNGEN FÜR DIE  UMSTELLUNG AUF EIN CLOUD-BASIERTES  (SaaS) BEREIT-STELLUNGSMODELL FÜR  I.T. SERVICE MANAGEMENT -autor Paul Avenant, Senior Vice President, Enterprise S...
    Karen Farrell
    last modified by Karen Farrell