• Why I.T. Support Should Embrace Social Media

    Happy Valentine's Day.   Today's Industry Insights article is from Chris Dancy, Directory, Office of the CTO, BMC Software. The piece reinforces the value of Social Media and why we need to change our thinking...
    BMC Editor
    last modified by BMC Editor
  • Game On: Forrester Reports Value of Simulation Education for ITSM

    Have you read the December, 2012 Forrester Research, Inc. report, Game On: Drive Engagement With Service Management And Automation Simulations?   It explains how companies are using gaming and simulations to en...
    BMC Editor
    last modified by BMC Editor
  • B.Y.O.D., the Mobile Workforce and You

    Today's Industry Insights contribution comes from Jason Frye, Director, Office of the CTO, BMC Software. --------------------------------------------   Like it or not, many of the employees in your company use ...
    BMC Editor
    last modified by BMC Editor
  • Working with the people in ITSM migration

    Ask anyone to list the biggest challenges in their ITSM migration project and chances are ‘the people’ will feature in the top three. It’s one of the biggest factors in successfully effecting change ...
    Chris Rixon
    last modified by Chris Rixon
  • EXTRA: Read all about it...

    We have several NEW contributed articles to share -- all published by fellow BMC Software employees--and ready for your reading consumption.  If you see these folks in the hall, be sure to congratulate them on th...
    BMC Editor
    last modified by BMC Editor
  • How to Buy SaaS

    While traditional business applications coast at single-digit growth, software-as-a-service sales are projected to expand 20% or more a year. Like most companies, you too have tried a web-based app. You get Cloud. So,...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Securing the Service Desk in the Cloud

    BMC’s Security Strategy for ITSM in the SaaS EnvironmentFaced with a growing number of regulatory, corporate, and industry requirements, organizations must be absolutely sure their important applications and dat...
    Karen Farrell
    last modified by Karen Farrell
  • BMC Asset Management SAP® Integration

    How to bridge the gap between your company’s SAP systems and BMC Asset Management  SAP is a powerful financial tool that can be combined with the full lifecycle and tracking capabilities in BMC Asset Manag...
    Karen Farrell
    last modified by Karen Farrell
  • SaaS, SOCIAL MEDIA, AND THE NEED FOR NEW METRICS TO MEASURE ITSM SaaS PROVIDERS

    It has been said that you can’t manage what you can’t measure, and you must measure what really matters. New service delivery models for IT service management, such as software as a service (SaaS), as well...
    Chris Rixon
    last modified by Chris Rixon
  • Align Change and Incident Management with Business Priorities

    This paper explores the many challenges facing organizations as they transition to a modern data center .  It  also provides solutions to these challenges, presenting how organizations are able to use servic...
    Karen Farrell
    last modified by Karen Farrell
  • The SMB IT Decision Maker’s Guide: Choosing a SaaS Service Management Solution

    Nine Things to Look For in Your Next SaaS Service DeskOne of the biggest challenges that face most small and medium businesses is competing against larger firms while having a much smaller budget. In a smaller organiz...
    Karen Farrell
    last modified by Karen Farrell
  • Securing the Service Desk in the Cloud (German)

    Sicherung des Cloud-Service-DesksBMC-Sicherheitsstrategie für die SaaS-UmgebungDa Unternehmen mit einer wachsenden Anzahl an Vorschriften von Behörden, Unternehmen und der Branche konfrontiert werden, mü...
    Karen Farrell
    last modified by Karen Farrell
  • Evolving Your IT Service Management Strategy to Address Today’s Challenges

    The challenges IT departments face today are many — from providing system uptime in line with ever-increasing expectations, to lowering costs while maintaining high service quality, to shifting from a pure opera...
    Karen Farrell
    last modified by Karen Farrell
  • The Economics of Self-Service for ITSM

    Automated self-service can empower your users to solve many of their IT issues themselves, often with greater speed and accuracy than they would experience through a live help desk. That can make a big difference in l...
    ITSM Guy
    last modified by ITSM Guy
  • Streamlining Service Request Processes: A Key to Business Success

    When you shop online, you probably gravitate toward those vendors that provide a catalogue of requestable services listing all of the products they offer. Usually, this catalog includes a brief description of each ite...
    Karen Farrell
    last modified by Karen Farrell