• Why BMC Went to San Francisco to Talk to ServiceNow Customers

    Kicking off its annual user group meeting in San Francisco, Knowledge14, ServiceNow fires a volley across the bow, unveiling what it’s been working on for years: “closed-loop change management.” Wh...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Social-Smochial: Only IT Delivers Social ROI

    Despite swelling social media budgets, more companies are shying away from tracking the financial benefits of social networking. “They've realized that social media isn't a transactional engine or sales machin...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • People are People, and the History of IT

    I love watching TV shows that depict life in past decades because it’s fun trying to remember when a piece of technology was launched and how we ever got along without it. In a recent episode of TV’s &ldqu...
    Mark Woodruff
    last modified by Mark Woodruff
  • Cloud's impact on ITSM tools: it's not just about SaaS

    The last few years in the ITSM toolset market have been somewhat dominated by the subject of cloud delivery. Businesess have, of course, rapidly embraced the cloud as an application consumption option. ITSM has been n...
    Jon Hall
    last modified by Jon Hall
  • Shopping for Social IT

    My retail-savvy friend doesn't have time to go shopping.   “You jump in the car, find a spot at the mall, walk for miles, only to find the product is sold out,” he said after a recent shopping outing....
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • I Don’t Know, Ask That Guy – How crowdsourced IT makes us better

    At his user-conference keynote, ServiceNow CEO Frank Slootman today touted the need for greater business services. For over an hour he worked the stage, guiding the audience through the process of creating a service r...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • How to Order Pizza on Twitter - What Pizza Hut can learn from IT

    Pizza Hut, Little Caesars and Domino’s Pizza have a lot to learn from IT. Take social media, for example. Wouldn't it be nice if you could order pizza on Twitter? Or Facebook, for that matter. You’d twee...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Alf's Zoo - Air or Ground: Where to Put IT with Dick Stark

      Alf's Zoo - This week, we bandy about the pros and cons of cloud-based ITSM. Dick Stark of RightStar Systems joins the Zoo to dispel some of the SaaS myths and explain how on-premise solutions indeed work bett...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Remedy and Remedy OnDemand Customer Newsletter (December 2013)

    Welcome to our first Remedy and Remedy OnDemand Customer Newsletter!   Each quarter the Remedy Customer Newsletter provides articles and resources to help you get the most out of your Remedy investment. We'll ke...
    Bill Emmett
    last modified by Bill Emmett
  • Alf's Zoo - IT in the U.K.

      The Zoo hears about IT trends in the U.K. from Wales-based Chris Rixon. With BYOD and Big Data, people don't look where they are going, spending all their time interacting on social channels, updating files, a...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Alf's Zoo - What's Happening Out There with David Johnson

      Alf's Zoo - This week, competitive intelligence watchdog, David Johnson, tells us about social, mobile and cloud. What are vendors doing and do companies care about BYOD, consumerization of IT and real-time co...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Alf's Zoo - What's Hot and What's Not with Katie Tierney

      This week, we get a report from Katie Tierney on what turns on IT organizations. Apparently, it's all about the customer experience: from zero to a million moments of truths in a flash. Social, mobile, big dat...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • MyIT Is Live

    BMC MyIT, the first and only mobile business app for the IT consumer, is now available in the Apple App Store. Download it. Review it. Share it with friends. Users can search for answers in the knowledge datab...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • BLOG: Why mobility is changing IT Service Management - Part 3 of 3

    In the first two parts of this series, we looked at the role mobility solutions can play in furthering the impact and reach of ITSM teams. We also considered the challenges and risks an increasingly mobile workforce p...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Blog: Why mobility is changing IT Service Management - Part 1 of 3

    In a recent survey of our ITSM customers by TechValidate, three quarters of respondents stated that mobile computing was driving their IT service management strategy. An increase in the number of mobile workers, and t...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Blog: Why mobility is changing IT Service Management - Part 2 of 3

    At this week's BlackBerry 10 launch in New York City, it was clear that many IT directors and their bosses still harbor illusions that the twin trends of a preference for mobile computing platforms and bringing your o...
    Alf Abuhajleh
    last modified by Alf Abuhajleh
  • Why I.T. Support Should Embrace Social Media

    Happy Valentine's Day.   Today's Industry Insights article is from Chris Dancy, Directory, Office of the CTO, BMC Software. The piece reinforces the value of Social Media and why we need to change our thinking...
    BMC Editor
    last modified by BMC Editor
  • Game On: Forrester Reports Value of Simulation Education for ITSM

    Have you read the December, 2012 Forrester Research, Inc. report, Game On: Drive Engagement With Service Management And Automation Simulations?   It explains how companies are using gaming and simulations to en...
    BMC Editor
    last modified by BMC Editor
  • B.Y.O.D., the Mobile Workforce and You

    Today's Industry Insights contribution comes from Jason Frye, Director, Office of the CTO, BMC Software. --------------------------------------------   Like it or not, many of the employees in your company use ...
    BMC Editor
    last modified by BMC Editor
  • Working with the people in ITSM migration

    Ask anyone to list the biggest challenges in their ITSM migration project and chances are ‘the people’ will feature in the top three. It’s one of the biggest factors in successfully effecting change ...
    Chris Rixon
    last modified by Chris Rixon