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The Service & IT Support Show is the largest event for IT service management in the UK.  It attracts IT service management and service desk professionals from across the UK.  SITS14 is co-located with Infosecurity Europe at the Earls Court Centre in London.


BMC is proud to again sponsor SITS, and we have some of the most exciting products to demonstrate for you this year, including new releases for Remedyforce, MyIT, Atrium Discovery and Dependency Mapping and FootPrints. We also have ITSM experts, great giveaways and prizes, and coffee and drinks served in stand.


We hope you'll join us, here are just a few ways how you may:


1. Seminar Programme Session: ITSM Lessons from Consumer Champions

Join us to hear how leading consumer services are transforming customer expectations of ITSM in businesses from Jon Stevens-Hall of BMC Software. The session will be from 15:40 – 16:20 on Wednesday 30th April in Seminar Theatre 3.


2. MyIT for SITS14

SITS attendees will be able to experience MyIT 2.0, through an environment set-up for SITS14.

People will be able to access the SITS14 floor plan, request 1-2-1 meetings, view the on-stand presentation schedule and more.


Attendees who download the app and check-in at ‘BMC at SITS14’ will be entered into the daily prize draw to win a 3M Mobile Projector. Individuals will be allocated a unique User Name and Password, visit our stand to be set up.


3. On-stand presentations every 30 minutes at our Stand, #709

Join us from 8:00-17:30 on Tuesday, 29 April, and 8:00-17:30 on Wednesday, 30 April for on-stand presentations covering the latest in ITSM and get a T-Shirt.


While at the stand, experience The New IT:

Remedyforce Winter 14 Release: Intuitive and modern ITSM in the cloud

MyIT 2.0: Next-generation self-service

AppZone: Procure, publish, and manage applications


Also see the latest in:

Remedy: ITSM for the most demanding business environments

New Atrium Discovery and Dependency Mapping 10: Visibility into the IT Infrastructure

New FootPrints 12: Full service lifecycle management


4. Set Up a 1-on-1 Meeting with our ITSM Experts

We’ll have some of the top experts in ITSM with decades of experience to share. Stop by the stand to chat or

use the MyIT app to set up an appointment.


Bruce Campbell :

With over 25 years of high-technology sales and marketing experience, Bruce Campbell has been in and around IT Service Management for over 15 years.  He drives outbound marketing and content for the enterprise segment of BMC’s enterprise IT Service Management line of business, specifically for BMC Remedy and BMC Remedy OnDemand.


Chris Rixon

Chris has held a variety of roles in IT Service Management over the last 24 years. His experience extends from operational roles on the IT service desk, through to solutions architecture and management at BMC Software.

Jon Stevens-Hall

Jon Hall is a Lead Product Manager for BMC Software’s enterprise ITSM solutions.  He is particularly focused on key trends in ITSM, including mobility and consumerisation, and is also BMC’s global product lead for enterprise IT Asset Management.  He has worked in ITSM for 17 years, joining BMC in 2008 after a number of years consulting in a wide range of organisations, from small local enterprises to global blue-chip brands.

5. Nifty Giveaways for Attendees:

We have tablet stands and styli for all attendees that stop by, and will have a daily prize draw raffle for a 3M mobile projector. To enter for the projector, attend on-stand presentation, visit a demo pod at our stand, or download MyIT and check-in at ‘BMC at SITS14’.

3M Projector.jpg


Will you be at SITS14? What are you looking forward to hearing about? Please let us know in the comments below.