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Alf's Zoo -- This week we trek through Asia with Anthony Orr, who in the spirit of Easter shares recent worked he's done with local companies to boost IT performance. (We also bandy about U.S. media misrepresenting  the region's social unrest.) With a quick overview of self-service, change management and CMDB, Anthony explains the value Asia-Pacific companies can reap with a better-tuned ITSM machine. From midsize firms deploying their first service desk to conglomerates evaluating next-generation products, from Hong Kong to Taipei, Anthony found operational and organizational patterns that may explain success and failure. Unfortunately, Simon couldn't make it.