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Welcome to the our first newsletter for Remedy and Remedy OnDemand customers in 2014!


In this issue, we’ll provide some insight on new releases of products that our customers often integrate with BMC Remedy, share resources you’ll want to bookmark and frequently reference, and share some exciting new programs in support and education.


MyIT 2.0 availability


MyIT 2.0 is a next-generation self-service app that reduces IT friction, cuts support costs and boosts customer satisfaction. Imagine the freedom of social collaboration, productivity of context-aware services and ease of formless IT – and you have MyIT.  MyIT 2.0 has two versions, and the “base” level comes with Remedy OnDemand.  Give it a try!

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Introducing  a New Video series – The Remedy Moment


Want to know the latest with Remedy and Remedy OnDemand? In this series, Bruce Campbell and his colleagues share updates through a series of short videos.  Click here for an introduction on the series.



In our first installment, Bruce Campbell and Remedy OnDemand product manager Tony Myers share the latest on Remedy OnDemand.  Stay tuned for the latest, greatest Remedy Moments!  Have a Remedy Moment of your own to share? Let us know!


News from BMC Education Services


Did you know that three out of four IT projects fail to realize value on their investment? A recent survey indicates that the most important factor for realizing value is user adoption. BMC Education Services has created a solution adoption framework for education (SAFE) to ensure user acceptance of the BMC solutions being implemented. SAFE's approach is to ensure the right skills are delivered to the right people at the right time.


To complement the SAFE methodology, BMC Education Solution Accelerator (ESA) gives you the ability to plan, execute, and maintain a comprehensive user adoption strategy. ESA lets you easily and rapidly update and maintain documentation, simulations, and training, evolving throughout the implementation lifecycle.  View the video and demo for BMC Education Solution Accelerator. 


ADDM10 now available!


In March, BMC released Atrium Discovery and Dependency Mapping, version 10.  With this new release, ADDM customers will be able to take advantage of Big Discovery – BMC’s new application clustering technology that provides breakthroughs in speed and scale for discovering large environments are also rapidly changing.




Monthly Features and Best Practices webinars


Every month, BMC puts on webinars that help you take advantage of features in Remedy and Atrium products.  Check out these links, which provide a handy index of archived webinars.  Check back often, as we will post news of new webinars on these pages


Engaging Support for your Remedy Migration


If you are looking at the best way to approach a Remedy upgrade, the Assisted MIGration Operation (AMIGO) program is designed to assist customers with the planning of Remedy IT Service Management Suite upgrades. Through a combination of best practices documents and direct engagement with Remedy Support experts, BMC can provide the advice to make sure you upgrade is a success.


Moving to Cloud Computing? Leverage your BMC Remedy ITSM investment!


Enterprises like yours are adopting cloud computing at a rapid rate for the increased business agility and cost savings it delivers.  You know how important ITSM processes like change and incident management and the CMDB are to your IT operations management – those processes are just as important in cloud management. A recent Forrester Consulting Survey showed that 60% of enterprises that had implemented cloud underestimated the need to integrate cloud into existing management systems.


As a BMC Remedy customer,  you can leverage the investment and hard work you’ve already put in to building up world class ITSM best practices as you move to cloud computing. BMC Cloud Lifecycle Management (CLM) is a cloud management platform for automated, self-service provisioning and governance of IT resources across hybrid clouds. CLM has an out of the box integration into your corporate Remedy ITSM environment. With BMC, you can leverage the service catalog, change management and CMDB solutions that you have already deployed, avoiding the need to purchase additional ITSM solutions while delivering  a governed cloud to your business.


To find out more about BMC Cloud Management, go to and stay tuned for an upcoming webinar on how Remedy customers can take their ITSM processes to the cloud with BMC Cloud Lifecycle Management.