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HDI is the worldwide professional association and certification body for the technical service and support industry. The four day program is content rich and comprehensive, covering a vast array of subjects from all across the ITSM spectrum. 


BMC has participated for seven years, and we welcome you to join us at HDI to Come Together and Rock Out at the Gaylord Palms Orlando from April 1-4.


Here are fourteen was to Rock with BMC over the course of the conference-


1. Ephemeral Knowledge: The Shift to Disposable Culture (Session 202)

Speaker: Christopher M Dancy Data Exhaust Cartographer, ServiceSphereDancy2.jpg

Location: TBD

Date: Wednesday, April 02

Time: 11:30am-12:30pm

Experience Level: Intermediate

Track: Service Management Excellence


For more than thirty years, IT has been struggling with knowledge management. In an information-rich age, this struggle has led us to the Age of the Disposables. From Snapchat and Workshifting and Car2Go to URLs that expire, couch surfing apps, and even APIs that direct you to Meetup for free meals, we live in a temporary world. In this session, we will explore the history of disposable knowledge, ephemeral media, and the techniques for exploiting and using ephemeral media in your organization. (Intermediate)

Dancy Session:


2. Find It, Manage It, Optimize It: How Automatic Discovery Delivers Actionable Insight (Breakfast Briefing 8).

Speaker: Sharron Sims Solutions Marketing Manager, BMC SoftwareSharron.jpg


Date: Thursday, April 03

Time: 07:30am-08:15am

Experience Level: All Experience Levels

Track: Breakfast Briefings


In this session, you’ll see how organizations are transforming service management processes and productivity with an integrated source of data center inventory, configuration, and relationship data. If you want to replace guesswork and reliance on tribal knowledge with an integrated approach to managing your IT ecosystem, this session is for you!


3. Customer Dinner:

Join us at the BMC Software customer dinner. Limited seating available, please contact your BMC contact for current availability.

Date: Tuesday, April 1, 2014

Time: 7:30 – 10:00


4. Great Conversations in the Exhibit Hall at Booth 602

Tuesday, April 1, 5-7 PM

Wednesday, April 2, 12-3:30 PM, 5-7 PM

Thursday, April 3, 12-3 PM



5. Remedyforce: Intuitive IT Service Manage in the Cloud

Built on the reliable, secure, and scalable cloud platform, Remedyforce provides robust

ITSM functionality with social, mobile, and collaborative capabilities your modern business expects. Learn how customers have cut service desk wait times from five minutes to 45 seconds and improved first-call resolution up to 90% at HDI booth 602


6. Atrium Discovery and Dependency Mapping: Automate Asset Discovery and Application Dependency Mapping

You can’t manage what you don’t know. Having a clear picture of the assets in your data center—and how they’re connected—is essential. With BMC Atrium Discovery and Dependency Mapping, you'll understand how applications and infrastructure work together to deliver the services your business depends on. Find out how you can improve IT efficiency, reduce costs and create application maps fast with the newest ADDM at HDI booth 602.


7. FootPrints Asset Core: Do more with IT Asset Management, On-Premises or in The Cloud BMC_FootPrints.png

BMC FootPrints Asset Core is comprehensive client management software that automates IT asset management to help organizations control costs, maintain compliance, and reduce financial risks. Gain control of the assets accessing your IT network, ensure compliance with accurate software license management and simplify and automate routine tasks at HDI booth 602, or get a free FootPrints Trial.


8. FootPrints Service Core: A powerful, On-Premises Platform for ITSM That Grows With You


BMC FootPrints offers a single solution for full service lifecycle management, helping mid-sized

organizations gain efficiency and control through a robust ITSM solution. Learn how you can easily initiate, route, track, and manage incidents driving process adherence at HDI booth 602, or get a free FootPrints Trial.


9. Remedy On-Demand: The Same Powerful Functionality as Remedy Plus SaaS Delivery bmc_remedy_on_demand_box.jpg

Easier to use, faster to deploy and packed with the latest innovations in service management, Remedy is the most complete and capable IT Service Management solution available. Built on more than 20 years of leadership and experience, it's robust enough to manage the most advanced technology environments in the world. Find out how you can get lower, more predictable operating costs and less to think about when it comes to maintenance and upgrades at HDI booth 602.



10. MyIT 2.0: Next-Generation Self-Service

Imagine the ease of formless IT, the productivity of social collaboration, and the freedom of context-aware services—and you have MyIT. With MyIT business users get fast, easy access to IT services. IT saves time and money. And Management sees progress on the strategic projects that leverage IT's potential to transform the business. No matter where you sit, you'll see tangible business benefits. Experience the value of MyIT at HDI booth 602.


11. Appzone 2.0: Procure, Publish, Manage, and Secure Apps for Your Enterpriseaz_logo-bmc-dark-blue1.png

BMC AppZone allows corporate IT to effectively manage the publishing and distribution of mobile, web, and desktop applications to enterprise business users. This universal, enterprise app store ensures that corporate policies and procedures are met while giving employees the familiar, user-choice experience found in the consumer world. Learn how to give your employees a choice in apps that work for your enterprise at HDI booth 602.

12. #ITForTheWin Giveaways:

We love IT, and we know that IT drives the business. We’re celebrating this at HDI with #ITForTheWin buttons, stickers and T-Shirts for all attendees! Just stop by our booth and show off your IT pride.



13. HDI Passport giveaway Prize: Beats By Dr. Dre headphones:

Complete your HDI Passport and get entered to win BMC’s prize, Beats by Dr. Dre Headphones!



14. Main BMC Booth Prize: XBOX ONE

IT isn’t a game, but XBOX ONE is. So stop by our booth for a little bit of both! See a demo, get scanned, and get entered for a new XBOX ONE.



Join us on our Facebook Event Page for HDI and our Google+ Event Page for HDI to keep on top of what we're up to, Come Together, and Rock On!


How many times have you been to HDI? What are you hoping to hear or learn? Let us know in the comments below.