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Alf's Zoo - This week, we bandy about the pros and cons of cloud-based ITSM. Dick Stark of RightStar Systems joins the Zoo to dispel some of the SaaS myths and explain how on-premise solutions indeed work better for certain companies. Instead of worrying about the delivery mechanism, Dick thinks we should focus on getting the "Ferrari out of the garage" and optimizing the value our the IT management software brings to the business. Because as IT grows more complex, problem solving becomes tantamount to space exploration.