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Welcome to our first Remedy and Remedy OnDemand Customer Newsletter!


Each quarter the Remedy Customer Newsletter provides articles and resources to help you get the most out of your Remedy investment. We'll keep it short and sweet because we know you're busy, but we're excited to let you know what's going on in our world as we evolve Remedy to meet your ongoing needs.



BMC Academy Provides a Fresh Learning Experience


BMC Education Services is excited to announce our new learning management system, BMC Academy.  BMC Academy provides a better, easier way to access our learning services.

Users are able to:

  • Easily navigate and interact with content.
  • Launch web-based training (WBT) and instructor-led online (ILO) sessions within BMC Academy.
  • View all purchase transactions.
  • Review learning pass credit (LPC) activity and balance.


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For more information, visit



Have ADDM and CMDB questions? Join our “Atrium Ask the Experts” monthly webinars


Atrium Ask the Experts monthly webinars are designed to help you get more out of your Atrium CMDB and Discovery investment. In these sessions, product developers and architects deliver a technical presentation on a CMDB or Discovery topic, followed by live Q&A to answer your questions directly.


Our webinars occur the second Thursday of each month 10:00-11:30 am CST.    Want to check out some previous sessions?  Please visit this page on BMC Communities:


Interested in joining the “Ask The Experts” group?  Check out this link



New White Paper by Enterprise Management Associates (EMA) Looks at ITSM SaaS and Remedy OnDemand’s Role in Current ITSM Trends


The growth of Software-as-a-Service (SaaS) is clearly redefining enterprise IT systems management and service delivery, and IT Service Management application suites are no exception.  This paper incorporates research, opinions, and perspectives from EMA analysts to address industry confusion and concern about the merits of on demand vs. on premise ITSM solutions.  The analysts also take a deep look at the ITSM SaaS solution from BMC, including a customer interview that further illustrates the increasing advantage for Remedy OnDemand in the marketplace.

Download this free white paper today!              ema paper cover.png



BMC OnDemand Data Centers Expand in Asia Pacific


BMC has expanded its data center footprint in the Asia Pacific region, with hosting facilities in Sydney and Canberra, Australia. The new data centers, operated by Macqurie Telecom, will ensure that customers of innovative services like BMC Remedy OnDemand and MyIT experience ongoing reliable and secure delivery. Macquarie is a recognized leader in Australia, operating the first Tier III - certified data center in the country. Macquarie joins other BMC data center providers delivering world class On Demand solutions worldwide.


With the new locations, BMC OnDemand customers will get faster response times, increased security and reliable disaster recovery options in the APAC region. All BMC OnDemand facilities are manned and monitored around the clock, 365 days a year and have redundant power and cooling systems. Every data center is Tier III - certified, and primary and secondary locations are geographically dispersed.


For more information on BMC OnDemand services, see



BMC Communities – Where great IT minds connect


You’ve been working a lot with BMC products, but did you know you can easily find and connect with users and experts just like yourself?  BMC Communities offers the opportunity to learn from and share your ideas and questions with others.  Whether you are looking for effective ideas for rolling out ITSM, interested in meeting peers at a local user group meeting or seeking advice from product experts, BMC Communities is the place for you!