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Alf's Zoo - This week, IT veteran Hal Clark enters the Zoo to talk about how IT management has changed over the years both for tech workers and the end users they support. And although Hal believes IT's relevance hasn't waned much, the role has evolved to that of a service broker. At the same time, the consumerization of IT has made users less patient and more eager to embrace self-service tools. Users are simply expected to do more for themselves today.