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If you are not receiving via RSS feed, it's easy to miss some of the great content comming from all directions these days.

Take a look at the newest podcast in the BMC library. It launched earlier this week:

 

 

Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software, discusses how successful IT organizations are shifting their relationship with business from just being providers of technology, to being partners--even leaders--in reaching the goals business sets.

 

Atwell Williams has been responsible for assuring the overall performance, availability, and recoverability of BMC's internal production applications. He has led the initial implementation of Business Service Management (BSM) within BMC Software, and is currently responsible for educating customers on ITIL® and how to implement Service Management in their organizations.

 

Get answers... and more, in this 17-minute podcast overview:

  • defining services and creating service models in five stages

  • analysis of the continuious improvement process

  • what is the shift and focus now on the service side?

 

Much of the podcast discussion follows a new BMC eBook: A Practical Guide to Services and Service Models -- also worth reading.

Happy Friday.