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Anthony Orr in BMC Software’s CTO Office contributed to the latest book on ITIL standards titled, “Introduction to the ITIL Service Lifecycle,” which is available on Its less than dishy title notwithstanding, the book is a success. In fact, one review on called it the “missing ITIL manual you always wanted.”


“This book does not, of course, replace the full ITIL volumes - although it is a very good starting point for practitioners new to ITIL. However, for many managers and strategists it could be all the ITIL they need - and I think it could also be appropriate reading for many technology-aware business managers too.” Read the full review


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