• HRCM - trail mail details

    score155
    Below Review Threshold
    31 votes
    We are facing challenge while replying back on existing mail on HRCM. Unable to find trail mail details with date, time, To, from, CC as its shows blank.   What our customers require is to add trail mail details...
    Mihai Murtaza
    last modified by Mihai Murtaza
  • Notification on an update to the case

    score25
    Not Planned
    5 votes
    Request for Enhancement  An update to an existing case (in HRCM) by the requestor via an outlook email OR by adding a Note in MyIT should generate an Outlook Email notification to the Assignee i.e. the person to ...
    Steve Ware
    last modified by Steve Ware
  • Need an easier way to sort through case journal entries - HRCM

    score15
    Not Planned
    3 votes
    Frankie Strong This request is in relation to how journals appear within a case.   In our HRCM, a single case can have upwards of 20 journals. When you have more than a few journals on a case, it becomes very ...
    Neema Bethune
    last modified by Neema Bethune
  • Why is the Document Summary field saved as HTML?

    Why is the Document Summary field saved as HTML?
    Sandra Hennigan
    created by Sandra Hennigan
  • Default timeout for HRCM

    Hi all,   Does anyone know where the default timeout parameter for HRCM is located?   We are having frequent timeouts in HRCM and would like to increase it.   Thanks beforehand for any suggestion off...
    Edison Pioneer
    created by Edison Pioneer
  • ARERR 9277 while logging into HRCM - newly created user

    Hi everyone,   I just created a new profile in HR Case Management.   When the user tries to login to HRCM, she gets the following error →   Found more entries than expected during workflow proce...
    Edison Pioneer
    last modified by Edison Pioneer
  • Smart Reporting INSIDE HRCM console

    Hi all,   My colleagues are able to view Smart Reporting from the HRCM console. However, I am not able to.   My peers and I are part of same support groups, have the same permissions and licenses.   ...
    Edison Pioneer
    created by Edison Pioneer
  • Attachment Limit Issue - Notification to User

    score140
    Product Team Review
    30 votes
    Currently there is a size limitation of 25MB & a maximum of 3 attachments on IM, WO forms. We customized a rule where multiple attachments coming in via email (including email signature images) get zipped/compress...
    Priyanka Haridas
    last modified by Priyanka Haridas
  • HRCM Cannot access Document attached to HRCM External Article in MyIT.

    Hi - I have created an article in HRCase 4.7 and attached a document from the document library. Both the article and the document are set to external accessibility. I can see the article and open the document in MyIT/...
    Deb Elliot
    created by Deb Elliot
  • Can we have a Print option available on Cases & Solutions in BMC HR Case Management.

    score35
    Below Review Threshold
    7 votes
    It would be great if a Print option is available on Cases & Solutions in BMC HR Case Management as one of our clients have asked it as a requirement.
    Venkat Deepak Katta
    last modified by Venkat Deepak Katta
  • HRCM - Multiple entries of same employees appear

    Hi everyone   On HRCM, one manager is seeing multiple entries of the same employee on the select menu.   Would anyone please advise as to what might be the cause of this?   Thanks, Ed
    Edison Pioneer
    created by Edison Pioneer
  • Filter and form does not exist on server

    Hi folks,   I am trying to do some Virtual Chat - HRCM integration stuff on my in house test server.   While importing some DEF files I get this error.     Is there any way to remediate this? ...
    Edison Pioneer
    created by Edison Pioneer
  • Remove the check box for Keep Confidential

    score35
    Below Review Threshold
    7 votes
    Request for Enhancement  While submitting a Case through MyIT requestors have an option to check on a checkbox which states ‘Keep Confidential’. Remove that option. If they check on this box then the ...
    Steve Ware
    last modified by Steve Ware
  • Ability to create a message indicating that a ticket has been updated by the case submitter and have it displayed in Messages section so the know when a ticket assigned to them has new information.

    score25
    Not Planned
    5 votes
    Message Display Area:  
    Steve Ware
    last modified by Steve Ware
  • Solution Cloning Should Include Option to Close Question/Task Work Flow

    score20
    Not Planned
    4 votes
    CURRENT STATE:  When cloning a solution in HRCM, only the description/case details are closed; the Question and Task tabs are not copied.   WANTED STATE: After clicking to clone the solution, the tool ...
    Kerri Hughes
    last modified by Kerri Hughes
  • Bulk Creation of Case for New Employee Onboarding Checklist

    score20
    Not Planned
    4 votes
    Now, Case only be manual created by HR agent, when too many New Employee Onboarding, this is a very complicated job. We can customize by "COL: CASE: Case_Interface_Create" form for bulk creation, but the personal inf...
    Jie Shi
    last modified by Jie Shi
  • Add other fields for advance search apart from Search fields displayed on the forms

    score20
    Not Planned
    4 votes
    how can we add other fields for advance search apart from Search fields displayed on the forms
    Venkat Deepak Katta
    last modified by Venkat Deepak Katta
  • Preferred Name not displayed in HRCM console

    score20
    Not Planned
    4 votes
    Request for Enhancement  Add the preferred name field in the HRCM Console to the case queue and the case details page   Goal  To display the preferred name of the requestor in HRCM so that they same can...
    Steve Ware
    last modified by Steve Ware
  • Customise icon & text associated with eForm's 'Next' button

    score20
    Not Planned
    6 votes
    Current Behaviour Step 1: User completes an eForm’s required fields and clicks the ‘Next’ button. The system displays: (Green tick) + “Questions successfully submitted”. Step 2: User sc...
    Fred Rickaby
    last modified by Fred Rickaby
  • Update Broadcast Capabilities

    score15
    Not Planned
    3 votes
    REQUEST for the following changes to the Broadcast function:   The end date is not required for posting, and if an agent posts a Broadcast without an end date, the Broadcast cannot ever be removed.  Ther...
    Kerri Hughes
    last modified by Kerri Hughes