• Notification on an update to the case

    score25
    Not Planned
    5 votes
    Request for Enhancement  An update to an existing case (in HRCM) by the requestor via an outlook email OR by adding a Note in MyIT should generate an Outlook Email notification to the Assignee i.e. the person to ...
    Steve Ware
    last modified by Steve Ware
  • Ability to create a message indicating that a ticket has been updated by the case submitter and have it displayed in Messages section so the know when a ticket assigned to them has new information.

    score25
    Not Planned
    5 votes
    Message Display Area:  
    Steve Ware
    last modified by Steve Ware
  • Add other fields for advance search apart from Search fields displayed on the forms

    score20
    Not Planned
    4 votes
    how can we add other fields for advance search apart from Search fields displayed on the forms
    Venkat Deepak Katta
    last modified by Venkat Deepak Katta
  • Solution Cloning Should Include Option to Close Question/Task Work Flow

    score20
    Not Planned
    4 votes
    CURRENT STATE:  When cloning a solution in HRCM, only the description/case details are closed; the Question and Task tabs are not copied.   WANTED STATE: After clicking to clone the solution, the tool ...
    Kerri Hughes
    last modified by Kerri Hughes
  • Customise icon & text associated with eForm's 'Next' button

    score20
    Not Planned
    6 votes
    Current Behaviour Step 1: User completes an eForm’s required fields and clicks the ‘Next’ button. The system displays: (Green tick) + “Questions successfully submitted”. Step 2: User sc...
    Fred Rickaby
    last modified by Fred Rickaby
  • Preferred Name not displayed in HRCM console

    score20
    Not Planned
    4 votes
    Request for Enhancement  Add the preferred name field in the HRCM Console to the case queue and the case details page   Goal  To display the preferred name of the requestor in HRCM so that they same can...
    Steve Ware
    last modified by Steve Ware
  • Bulk Creation of Case for New Employee Onboarding Checklist

    score20
    Not Planned
    4 votes
    Now, Case only be manual created by HR agent, when too many New Employee Onboarding, this is a very complicated job. We can customize by "COL: CASE: Case_Interface_Create" form for bulk creation, but the personal inf...
    Jie Shi
    last modified by Jie Shi
  • Need an easier way to sort through case journal entries - HRCM

    score15
    Not Planned
    3 votes
    Frankie Strong This request is in relation to how journals appear within a case.   In our HRCM, a single case can have upwards of 20 journals. When you have more than a few journals on a case, it becomes very ...
    Neema Bethune
    last modified by Neema Bethune
  • HRCM Journals should not be created without saving a case.

    score15
    Not Planned
    3 votes
    It should not be possible to add a journal or eform without first creating a case.  These are children rows and should not exist without a case.    When a user clicks new case, they are able to add a ...
    Michael Meyer
    last modified by Michael Meyer
  • Update Broadcast Capabilities

    score15
    Not Planned
    3 votes
    REQUEST for the following changes to the Broadcast function:   The end date is not required for posting, and if an agent posts a Broadcast without an end date, the Broadcast cannot ever be removed.  Ther...
    Kerri Hughes
    last modified by Kerri Hughes
  • Idea: calendar invites through the self service portal

    score15
    Product Team Review
    3 votes
    This idea is just to start the ball rolling so that the community can post ideas and corredsponding vote on those ideas   The usecase is that an employee wants to arrange a time to speak to a HR specialist - may...
    Steve Terry
    last modified by Steve Terry
  • Attachment limitation issue

    score15
    Not Planned
    3 votes
    Request for Enhancement Enhance the limit on the no. of attachments that can be captured if the case is created through an email. No issue with cases created through MyIT        ...
    Steve Ware
    last modified by Steve Ware
  • Show icons, screen prints, hyperlinks in My IT Solutions

    score15
    Not Planned
    3 votes
    Request for Enhancement  Provide the ability to add icons, screen prints, hyperlinks in the solutions which are displayed in MyIT   Goal  To provide more information to the requestor Why Important ...
    Steve Ware
    last modified by Steve Ware
  • Route email and SRD's based on People Profile of Customer

    score15
    Not Planned
    3 votes
    New Cases that are created in HR Case Management (HRCM) based off of incoming email to a group mailbox should be routed to a specific team based on the people profile associated with that email address.  For exam...
    Kerri Hughes
    last modified by Kerri Hughes
  • Articles should be available internally, to be attached to cases

    score15
    Not Planned
    3 votes
    Information published for external view in MY IT should also be available for search and attachment to cases in HRCM.  The article information could be used as supporting material for solutions, without having to...
    Kerri Hughes
    last modified by Kerri Hughes
  • Add location in the Case Queue and Case Details

    score10
    Not Planned
    2 votes
    Request for Enhancement  Add the country name to the Case queue and it should also be visible in the Case Details   Goal  To search for the relevant policy / procedure based on the country Why Important...
    Steve Ware
    last modified by Steve Ware
  • Table of menu values only shows Tier 1

    score10
    Not Planned
    2 votes
    Current Behaviour System Settings --> Application Settings --> Menus   The menu system allows the user to configure a menu with up to 6 tiers, however the menu console only has a column for the tier 1. Th...
    Fred Rickaby
    last modified by Fred Rickaby
  • Font too small

    score10
    Not Planned
    2 votes
    Request for Enhancement  The font is set to default size ‘10’ and Arial. Change it to Calibri ‘11’. Also, allow copy and paste text to be changed as per the required format   ...
    Steve Ware
    last modified by Steve Ware
  • Group Notification when a case is created

    score10
    Not Planned
    2 votes
    Request for Enhancement  When the requestor submits a case via MyIT or if a case is created through an email then send an email notification to the group informing them that a case has been assigned to your group...
    Steve Ware
    last modified by Steve Ware
  • Status Functionality

    score10
    Not Planned
    2 votes
    Request for Enhancement  Once the case is moved to a ‘Resolved’ status the status should auto change to ‘Closed’ after 48 hrs Only then the survey should be sent out and not after changi...
    Steve Ware
    last modified by Steve Ware