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tom glass.pngTom Glass has worked with workload automation solutions for 27 years – both as a user of workload automation solutions in IT Operations and as a vendor representative helping organizations evaluate and implement workload automation solutions.   The information in this blog is from a paper Tom has written to explain how the concepts of ITIL apply to Control-M. 



Using Control-M to Facilitate ITIL Best Practices


The basis for success in any IT endeavor is starting with best practices. As a general rule, best practices are built on an ITIL foundation following the precepts of:


  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement


Service Strategy Service Strategy begins with identifying IT customers, the services they require to run the business and the personnel, applications and infrastructure to support it. To quote a document from the ITIL official web site.


The lifecycle starts with Service Strategy – understanding who the IT customers are, the service offerings that are required to meet the customers’ needs, the IT capabilities and resource that are required to develop these offerings and the requirements for executing successfully. Driven through strategy and throughout the course of delivery and support of the service, IT must always try to assure that cost of delivery is consistent with the value delivered to the customer.


Applying strategy to Control-M requires a deliberate thought process and will involve multiple groups and multiple levels of management. This phase of the process is integral to the success of the whole endeavor and must be conducted with deliberation and interdepartmental cooperation. Traditional Control-M customers are application developers: the DDA application, the Loans application, Mortgage application, etc. These application development areas are typical IT customers. But in today’s world IT customers also extend to the application owners. Checking and Savings accounts, Loan & Mortgage services are the services banks offer their consumer customers, Mr. & Mrs. John Q. Public and the application owners want to know the status of their workload at any given point in time.


So it is important to understand what services Control-M provides in order to support the Service Strategy portion of ITIL: Control-M Services

  • Single integrated graphical interface for managing cross-platform and cross-application workload
  • Secure access to workload based on customers’ security authorization and standards
  • Job creation forms and templates which make designing complex workflows quick & easy
  • OS jobs for zOS, Unix, Linux, Windows, iSeries, HP-NSK,HP-OpenView, Unisys

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  • Automated File Transfer (AFT) to move files from one location to another in a secure and re-startable manner
  • ERP integration to imbedded schedulers in PeopleSoft, SAP and Oracle eBusiness and .Net applications
    into workload processes
  • Cloud and virtualization integration to leverage BMC BladeLogic, Amazon EC2 and VMware scripts for provisioning management, cloning, power management and compliance management as part of a workload process
  • Database integration to JDBC compliant databases to integrate processes such as stored procedures, SQL scripts, SQL queries and SSIS jobs into a workload process
  • Utilities and APIs which may be imbedded in applications to extend the capabilities of Control-M beyond basic workload management


To read the rest of this paper, see the attached document.