AXELOS, the owner of the Best Management Practice portfolio, recently published the book I wrote “Passing Your ITILManaging Across the Lifecycle Exam,” which provides guidance to students preparing to take the ITIL® Managing Across the Lifecycle, or MALC, qualification exam. Anyone in the industry who wants to become ITIL® Expert-certified must take this exam, but this book is not just for people who want to become certified—it’s also a good resource for people and organizations who just want a better understanding of IT service management (ITSM). This book does not replace the core ITIL publications or the value-added ITIL training, but it does enhance those resources.
The book chapters follow the MALC syllabus and include a sample exam with answer rationale to help students succeed with the certification exam. The chapters in the book are:
Managing across the lifecycle
Key concepts of the service lifecycle
Communication and stakeholder management
Integrating service management process across the lifecycle
Managing service across the service lifecycle
Governance and organization
Implementing and improving service management capability
Applying knowledge to exam
Sample case study, exam, answers, and rationale
Many organizations today are using ITIL as a tool to improve their practice of service management and to manage their IT services. Understanding and applying the material presented in this book will help achieve those goals. The techniques in the book should be applied holistically to support solution adoption roadmaps for business service improvements. The ITIL lifecycle itself is structured dynamically to help organizations with high-performing value realization. Take what you need from this book and apply it to your service improvement program to help solve your service delivery and support challenges. Apply MALC certification skills to real business IT service challenges.
Visit www.BMC.com for more ITIL resources i.e. technology, services, booklets, videos, podcast, blogs, etc. Follow me on twitter @anthonyorratbmc
Last, but not least, I would like to give thanks to The Stationary Office (TSO) for selecting me to write this publication, and special thanks to my mentor Maggie Kneller and all the reviewers of the book before it was published.