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Alf's Zoo - This week, we continue the series on Internet of Things with Anthony Orr, who explains the zero moment of support (ZMOS). With billions of items coming on line, it'll take more than just a solid help desk to manage our brave new world. We also need to turn the avalanche of data we're collecting into predictive behavior. Deploying a system that converts an event into an automatic action that's based on human needs, not old-fashion SLAs, will allow us to harness the power of the next big thing.