IT departments in knowledge-based organizations typically have a broad array of objectives against which they are measured including mandates like security, privacy, budget efficiency, governance and compliance. But the end users in those same organizations only measure them on one – end user productivity. The easier it is for employees to access the tools and information that they need to do their jobs productively, the better their view of the IT Department will be.
The challenge with providing this type of frictionless access to information and tools is that it often comes into conflict with the IT department’s other mandates. Systems to support security, compliance and budget efficiency are primarily intended to limit people’s access to information and tools and at the best of times aren’t that end user friendly.
This is compounded by an increasingly complex technology environment in which IT has to deliver information and services. Employees work on desktops, laptops, mobile phones, and tablets. Their devices are both company provided and employee owned. They need to access systems and data inside the corporate firewall when they are on the road and they need seamless access to Cloud- and SaaS-based systems regardless of where they are.
Meanwhile, the consumer Internet experience employees have in their personal life is significantly driving their expectations around instantaneous access – read a book, download an app, order a pizza, all with the click of a button.
BMC AppZone was developed from the ground up to support an easy –to-use, consumer-like experience for accessing apps and information within organizations regardless of device or application type. Our goal has always been to provide this type of Universal App Store to solve these IT friction problems – a single pane of glass to easily find and access mobile apps, desktop apps, SaaS apps and Enterprise web apps thereby unlocking the information and services employees need to do their jobs.
But by combining it with BMC’s existing, proven technologies for IT Management, we are able to do so much more. It allows us to provide this seamless access to applications in the context of the IT Departments other mandates thereby balancing the needs of IT with the needs of end-users.
By leveraging the service catalogue and workflow-based ordering capabilities of BMC Remedy we will be able to give users access to both the pre-enabled apps in AppZone plus the orderable apps, devices and services managed and fulfilled via Remedy SRM. We’ll provide application access plus application support and ticketing in the same end-user environment.
By combining BMC AppZone with BMC Asset Management we can enable IT to have real-time license tracking and enforcement within a self-service app store in order to optimize IT’s budget for software and services.
By combining BMC AppZone with BMC Client Management we’ll enable any end user to install desktop applications without having administrator privileges. The end user clicks to install and instead of downloading and installing the application it is provisioned via Client Management to their desktop or laptop.
It’s the combination of BMC’s current IT Management capabilities with AppZone’s end user focused app store capabilities that will enable us to truly deliver on the promise of a Universal App Store – delighted, productive employees + a safe, secure and efficient organization.
If the business problem and technology solution I've described here rings true for you and your organization, I recommend you take a test drive of BMC AppZone at www.enterpriseappzone.com and watch here for more announcements in the coming quarters as we further enable BMC’s existing product capabilities.