• How to pass field values in email template? - innovation studio

    Hi Experts,      I want  to pass record field value in email template.      Is there any syntax for passing the record field value in email template?   Steps: 1. I...
    Amol Shinde
    last modified by Amol Shinde
  • How to integrate ITSM rest API in Python library for Create/Get/Search/Update/Close/Re-open/Re-assign Ticket(s), Add Comment and Get Ticket Comment.

    I need basic Rest API information like REST URL, Authentication mode and method exposed by REST API. It would great if there is python library to interact with these Rest API. Things I have gone through :   ht...
    Ganesh Jadhav
    last modified by Ganesh Jadhav
  • Smart IT 1.6 Show Summaries for Changes and Problems when Relating

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    11 votes
    In the 'Relate Items' pane when relating an existing item to a record, text Summaries display for every record type except for Change Requests and Problem Investigations.   How will we know what specific Change...
    Fred Bennett
    last modified by Fred Bennett
  • how to communicate with database in Innovation suite

    I want to pull data from database and want to update the data. How can i do that?
    Isha Mahajan
    last modified by Isha Mahajan
  • Import/Export Innovation Foundation data using spoon job/spreadsheet/other resources

    Robert Curlee Dave Sulcer     As of today, we can create only Foundation data .     Using the Foundation library in your smart application - Innovation Suite Creating and managing Organization ...
    lingareddy some
    last modified by lingareddy some
  • Innovation# Association with TextArea/Text autogrow

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    3 votes
    Currently No  "detail" view to display the notes using Association.     Example:   Add Request Note in Task manage Console. You can type more than two lines worth of text into the text box above, ...
    lingareddy some
    last modified by lingareddy some
  • Be able to add the mail information or user last name first name

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    on Remedy ITSM we use the User ID for all process. the user ID is not easy to identiy and we can not to add column mail ou last name on incident. having only the user ID is not easy to found user and to idenfy It. we ...
    Rihab Boukhris
    last modified by Rihab Boukhris
  • Make Approvals available via Web Services

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    2 votes
    One of our clients uses Web Services extensively to query and share data from their Remedy processes, Incident, Request, Problem and Change Management, with their partner organisations. They do this to enable both org...
    Peter Coffey
    last modified by Peter Coffey
  • Refresh on a View Component

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    Pursuant to Refreshing a Record Editor or View Component, the suggestion is to either enable the existing Refresh action or a new "Refresh View Component" action to force a refresh on a given view component as part of...
    David Desoer
    last modified by David Desoer
  • Using Label of selection field in Alert text message of a show alert rule action

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    When creating a rule, if you select a selection field like "Status" to display its value in the alert text of a "Show Alert" box, you get the numeric value.           I'd like the see the...
    Martin Lessard
    last modified by Martin Lessard
  • to be able to open incident by SMS

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    2 votes
    to follow the new digital way and to be able to initiate incident by SMS. Today people is woring on remote or on dynamic space and usually they changed the place if for exemple th wifi does'nt work . We need to make e...
    Rihab Boukhris
    last modified by Rihab Boukhris
  • Unique rows in a record grid?

    Is there a way to filter a record grid so that only unique rows are shown?  I know I could keep the data in a separate table and filter it there, but I would rather not maintain the data in multiple places if the...
    David Fiel
    last modified by David Fiel
  • Parameters in URLs

    Hi,   with MidTier it is possible to add some parameters in URLs, e. g. username or request-id. http://mymidtier/.../AR+System+Customizable+Home+Page/Default+Administrator+View/?&username=me&pwd=mypwd &...
    Klaus Sauer
    last modified by Klaus Sauer
  • Permissions needed for new user?

    I created a new Agent user in the Administration->Foundation Data->Manage People->Agents page.  The user is Enabled and has an InnovationSuite User Named license.  It has the FoundationRead and both...
    David Fiel
    last modified by David Fiel
  • SMART IT Login Page

    I want to make changes in Login page functionality; Want to make the login ID as upper case irrespective of what user puts. I know that for AR Remedy I need to put the uppercase function in LOGIN.JSP file but SMART IT...
    Anany Dubey
    last modified by Anany Dubey
  • Text with Named List - get Label not Source

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    11 votes
    Hi guys,   one of my view components needs a string as input. The string I want to use is the label of a named lists text field.   --> It would be great if the label of a named list text field could be ac...
    Thorsten Fleischmann
    last modified by Thorsten Fleischmann
  • Change the Named List for a field on a view based on condition

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    3 votes
    In Innovation Suite we can set a named list to a field on the record definition. It would be nice to change it on a view based on a condition or better yet, on múltiple conditions having by default the "named l...
    Jose Pedro Teixeira
    last modified by Jose Pedro Teixeira
  • Add Specific Interval Times to Forecast Report

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    2 votes
    The Control-M forecast report feature is very useful for job owners, departments and Control-M support staff. This report provides all the times a job runs for a specific day for on-time runs and fixed interval jobs. ...
    Debra Greszler
    last modified by Debra Greszler
  • Optimization of parameters for type views "Donut charts"

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    My idea basically consists of something very simple and that up to now, as far as I was able to consult and look for information, it can not be implemented at present.   What is it? Basically it is to support th...
    David Quiroz
    last modified by David Quiroz
  • Unable to access my sandbox instance

    Hi experts,   I restarted my Innovation suite sandbox this morning and since then I am unable to access my sandbox. Please help. Innovation studio URL: https://developer6197.innovate.bmc.com/com.bmc.arsys.rx.i...
    Harshad Thakur
    last modified by Harshad Thakur