• Do we have APIs of Virtual Chat, so that we can integrate with other system

    There is a use case where if we observe that user says he wants to connect to live agent, we can trigger PI call so that, now user messages will go to directly Live agent and live agent's responses come back to the us...
    Raghvendra Raghav
    last modified by Raghvendra Raghav
  • Extract CRQ Approval Details

    Hi  guys,   We were working in a use case where we want to retrieve  the approval name from the CRQ (Change Management).Could you please help me how we can perform?   Thanking You!   Regards, ...
    Shivani Donga
    last modified by Shivani Donga
  • Assign user task to a user

    I am trying the lunch tutorial. Is there any way where i can assign the user task to a particular user?
    Gaurav Dayal
    last modified by Gaurav Dayal
  • Deployment with maven fails

    i have created a coded application. when i run deploy package with maven, it fails. Here are the logs:   [INFO] --- rx-sdk-maven-plugin:20.2.1-SNAPSHOT:deploy-package (server-deployment) @ first-helix-package --...
    Gaurav Dayal
    last modified by Gaurav Dayal
  • Innovation Suite- Records A:B has 1:n Association - How to check the status of all B record, that associated to A record?

    Hi,   i have 2 Records, "Request" and "Rule". And there is an association that 1 "Request" has many "Rules". Both "Request" and "Rule" have a field called "Status"   What we want to do is that, if all of ...
    Zi Sang
    last modified by Zi Sang
  • Get list of open user task REST API

    Hi, Is there a REST API available in the BMC Helix Platform to get a list of open tasks of a particular user/group?   What I have understood from the documentation is that there is no concept of user tasks in t...
    Indrajitsinh Gohil
    last modified by Indrajitsinh Gohil
  • Multiple timer event on single user task

    Hi, I am trying to put two timers on a single User task but it seems first-timer resets the second timer.   Scenario: There is a user task called "review request" where the user is manually going to review and...
    Indrajitsinh Gohil
    last modified by Indrajitsinh Gohil
  • I can't login to Integration Studio

    Hello,   I tried to login to my Integration Studio (BMC Integration Studio)  and I use clarkbohs@gmail.com and the same pwd I use for Innovation Studio but get "authentication failed".   Also, yesterd...
    Clark Bohs
    last modified by Clark Bohs
  • Helix Platform - REST API in Process

    I'm trying to make an API call from my Process to Twilio to send out SMS. I've created the API on the platform, then I realised it seems like the Web Request component only supports JSON as a body.   Unfortunat...
    Anthony Chung
    last modified by Anthony Chung
  • Can I build an app that associates two Web APIs?

    Hello,   I am retrieving data from an external Web API and populating the first view.   I want to select a row in the first view which will run another Web API to populate the 2nd view.   Here is wha...
    Clark Bohs
    last modified by Clark Bohs
  • How to embed smart report into DWPA using Helix Innovation Studio

    Hello community,   I am looking to show a Smart Report in DWPA using a custom page and a Helix Innovation Studio page.  I can successfully embed a Smart Report into a SharePoint page.  And I can succes...
    Christine Bowen
    last modified by Christine Bowen
  • Has anyone used BMC Helix to integrate with Jira/Kanban already?

    Dear all!   Has anyone used BMC Helix to integrate with Jira/Kanban already?   And what are the integration points available with Jira/Kanban does BMC Helix have?   Thanks everyone!
    Joshua Ng
    last modified by Joshua Ng
  • Error Provisioning BMC Innovation Studio Sandbox

    Internal Innovation for Customer Success (BMC ESM Customer Support) I keep getting the error when provisioning a sandbox for the Innovation Studio. I have tired three times and all three times it returned an errror.
    Flank Wnoname
    last modified by Flank Wnoname
  • Innovation Studio login results in 404

    Hi, I have requested my sandbox access and received the detail of the innovation studio in email. When I click on the studio link, it shows me 404 not found error. Same is the case for Mid Tier URL. I am putting addi...
    Indrajitsinh Gohil
    last modified by Indrajitsinh Gohil
  • Not able to install app

    I am not able to install my app. Get error message "Installation Failed."  
    Gaurav Dayal
    last modified by Gaurav Dayal
  • Has anyone generated Operational Categories segregated by Company before?

    I tried to generate Op Cat by using midtier link followed by CFG%3AService+Catalog but this will generate a list which contains blank Company values.   I then tried to go to Smart Report and generate Op Cat usin...
    Joshua Ng
    last modified by Joshua Ng
  • Helix Innovation Studio URL, Mid-Tier URL is not getting resolved(Not reachable)

    Hi Expert, I am not able open innovation studio url  "https://developer8952.innovate.bmc.com/com.bmc.arsys.rx.innovationstudio/index.html " and also midtier url:"https://developer8952.innovate.bmc.com:8443/arsys...
    ajay ekka
    last modified by ajay ekka
  • SmartIT and Digital Workplace:  Access?

    Hello,   Is it possible to have the apps that I'm creating in Innovation Studio interact with SmartIT and Digital Workplace?   I want to customize SmartIT using Innovation Studio.   Is it a matter of...
    Clark Bohs
    last modified by Clark Bohs
  • I can't login to Innovation Studio

    Hi, my Sandbox is running and try to login to Innovation studio with the password I submitted during registration, also tried to reset password but still not able to access. I am able to access Integration Studio wit...
    Heng Ching Ting
    last modified by Heng Ching Ting
  • Suggestion to allow email address which appears in users across different Companies to be used in Use Case for auto email logging

    Suggestion to allow email address which appears in users across different Companies to be used in Use Case for auto email logging   Currently, the use case will only work when there is only one user ID that has ...
    Joshua Ng
    last modified by Joshua Ng