• How to integrate ITSM rest API in Python library for Create/Get/Search/Update/Close/Re-open/Re-assign Ticket(s), Add Comment and Get Ticket Comment.

    I need basic Rest API information like REST URL, Authentication mode and method exposed by REST API. It would great if there is python library to interact with these Rest API. Things I have gone through :   ht...
    Ganesh Jadhav
    last modified by Ganesh Jadhav
  • Buttons in Chatbot

    Can you please let us know whether we can add button in Innovation Suite Chatbot in the response received from Watson
    Ritesh Bhatt
    last modified by Ritesh Bhatt
  • How can I schedule my sandbox availability to fit my personal working schedule?

    I'm working twice a week on my BMC Innovation Suite project. In the meantime my sandbox is shutdown everytime. This means I have to restart my sandbox whenever I want to work on my project, which takes about 15 Minute...
    Thomas Cujé
    last modified by Thomas Cujé
  • Issue with Integration Server Connectivity

    I am getting this error - "You must accept the License Agreement to continue using Integration Service", when I try to login to Integration Studio. Also my integration studio is not getting connected to Innovation Stu...
    Shivam Shukla
    last modified by Shivam Shukla
  • Download Attachments from Record Grid

    In the application "Data Management Console", it is possible to download attachments out of a record grid:     Unfortunateley, this feature seems to be availible only in the application's custom "bx.datal...
    Tobias Bühl
    last modified by Tobias Bühl
  • Innovation Studio - New View Component "Attachment Pool" for n Files

    15 votes
    Hi,   I want to have a new view component to attach n files to a record. It should be an "attachment pool" with that I can attach as many files as I want.   Klaus
    Klaus Sauer
    last modified by Klaus Sauer
  • Improve Attachments

    2 votes
    Hi,   as a user of web applications (confluence, Jira, etc.) I am used to just drag and drop several files at once into my browser window and they are attached to my ticket. With Innovation Suite I can create m...
    Tobias Bühl
    last modified by Tobias Bühl
  • unable to deploy a library in using maven to sandbox

    Hi All,   I am trying to deploy a library into sandbox using maven command after I modify the pom.xml with my server instance and credentials. I am getting User (developer) is not authenticated.   Here is ...
    Hari Krishna Varma
    last modified by Hari Krishna Varma
  • Extending BMC Innovation Suite with your own fabulous functionality

    You know what I like about Remedy? That it allows to me to quickly build complex applications. Things like approvals and authentication, which are difficult to manage are put together quite quickly using workflow. So ...
    Justin Bakker
    created by Justin Bakker
  • Regarding Innovation Suit : Query : On-Premise to Cloud

    Hi Team,   I have a query on the usage of Innovation suit. I have tried to explore some documentation but couldn't figure out the point #2.   We are working with On-Premise Remedy 9.1 ITSM Suit. At the mo...
    Sanket Mhatre
    last modified by Sanket Mhatre
  • Foundation Data Sync: Innovation Suite - Remedy ITSM

    Hello Team,   I am new to Innovation suite. Quick one, I want to sync Remedy ITSM foundation data with Innovation suite. As per the below link, We need to run the Innovation Suite Sync utility. Importing pre...
    Ganesh Gore
    last modified by Ganesh Gore
  • Urgent - Not able to run the process on my application on Innovation Studio, it gives error in the connection with Integration Studio.

    When I login to my Innovation Studio (https://developer6554.innovate.bmc.com/ ), but when I click on Manage Process and then try to run my process (It has a custom Connector that I have built). It takes some time and ...
    Shivam Shukla
    last modified by Shivam Shukla
  • An error has occurred provisioning your Innovation Studio sandbox.

    An error has occurred provisioning your Innovation Studio sandbox. Please go back to the Developer Portal and try requesting another sandbox. If the problem persists please post a message to the Developer Community re...
    samy velu
    last modified by samy velu
  • Sending email - configuration and logging

    I'm trying to send email to a user from a process with the Send Message element.  Somewhere the configuration isn't right, but I don't see how to look at the email engine logs to determine what is happening. ...
    David Fiel
    last modified by David Fiel
  • Unable to access the integration studio

    I'm new to the remedy. I have created the sandbox environment and able to login the innovation studio. but not able to login the integration studio. I have used the email (login ID) as user. Please help me to login? ...
    Sivabalan A N
    last modified by Sivabalan A N
  • How to pass field values in email template? - innovation studio

    Hi Experts,      I want  to pass record field value in email template.      Is there any syntax for passing the record field value in email template?   Steps: 1. I...
    Amol Shinde
    last modified by Amol Shinde
  • Import/Export Innovation Foundation data using spoon job/spreadsheet/other resources

    Robert Curlee Dave Sulcer     As of today, we can create only Foundation data .     Using the Foundation library in your smart application - Innovation Suite Creating and managing Organization ...
    lingareddy some
    last modified by lingareddy some
  • Innovation# Association with TextArea/Text autogrow

    3 votes
    Currently No  "detail" view to display the notes using Association.     Example:   Add Request Note in Task manage Console. You can type more than two lines worth of text into the text box above, ...
    lingareddy some
    last modified by lingareddy some
  • Be able to add the mail information or user last name first name

    1 vote
    on Remedy ITSM we use the User ID for all process. the user ID is not easy to identiy and we can not to add column mail ou last name on incident. having only the user ID is not easy to found user and to idenfy It. we ...
    Rihab Boukhris
    last modified by Rihab Boukhris
  • Using Label of selection field in Alert text message of a show alert rule action

    3 votes
    When creating a rule, if you select a selection field like "Status" to display its value in the alert text of a "Show Alert" box, you get the numeric value.           I'd like the see the...
    Martin Lessard
    last modified by Martin Lessard