• How to integrate ITSM rest API in Python library for Create/Get/Search/Update/Close/Re-open/Re-assign Ticket(s), Add Comment and Get Ticket Comment.

    I need basic Rest API information like REST URL, Authentication mode and method exposed by REST API. It would great if there is python library to interact with these Rest API. Things I have gone through :   ht...
    Ganesh Jadhav
    last modified by Ganesh Jadhav
  • Auto Assignment based on associate availability in Shift and Priority of the ticket.

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    In 9.1 version, BMC introduced the concept of the Auto Assignment, but this applicable to support group. what if the support group works as 24*7 and support associates works in shift.   If the associate 'A' is n...
    Sidharth Mara
    last modified by Sidharth Mara
  • Copy To New function

    New to using Smart IT Universal 1.6. I haven't used Remedy since 7.6.4 version. I wanted to know if the Copy To New feature can still be used in Smart IT Universal Client 1.6 ver? If not is there something similar to ...
    Victor Pierce
    last modified by Victor Pierce
  • 503 service unavailble in salesforce

    hello salesforce experts developers, urgently required?????     I will try to frame my question in short.     End Goal : REST API Integration from Salesforce to sap application     SU...
    karim syed
    last modified by karim syed
  • How to consume rest api generated from third party ITSM tool.

    Hello Experts, we are at Remedy 9.0.4, please guide us to consuming rest api generated from third party ITSM tool.
    Ganesh Raut
    last modified by Ganesh Raut
  • In Innovation Suite, while creating trigger with timer events, it runs twice or thrice

    Hello, I am creating a business rule in innovation suite, when i give trigger type as timer event, The rule runs twice or thrice. Why is this happening? Thankyou.
    Jitesh Agarwal
    last modified by Jitesh Agarwal
  • Top 5 Javascript Frameworks.pptx

    Among all the web frameworks, JavaScript continues to be at the top. Recently, it was also included in the list of best programming languages to learn by IBM. At this stage, JavaScript is used for both server- and cli...
    Yuvan Asav
    last modified by Yuvan Asav
  • ARERR [9130] Message not in catalog; Message number = 9130 : ; nested exception is:  java.net.ConnectException: Connection refused

    Request you to guide on below points:   Basic parameters required to  connect remedy 7.6 to servicenow Whether remedy 7.6 supports REST webservices Simple step wise example to create incident ticket from ...
    AMAGOND KUMBAR
    last modified by AMAGOND KUMBAR
  • SQL fail when I change base from custom form

    Hi;   When I change a base form custom form SQL shows me the fail:     I need change to base the SHR:LandingConsole. Can you help me please?   Thanks Best regards Aarón
    Aaron Garcia
    last modified by Aaron Garcia
  • When do we need to re-login on AR System...any changes to objects or removing/adding objects?

    This question is asked in interview...Please respond... and anything related to it.
    Prashant Aggarwal
    last modified by Prashant Aggarwal
  • What is the use of arcontainer table in AR database schema?

    when do u need arcontainer and arreference table ?
    Prashant Aggarwal
    last modified by Prashant Aggarwal
  • how mid tier server reference Ar System forms and objects?

    All the forms and objects are deployed on ar system server. The mid tier is a client for ar server but server for browser. How mid tier stores all modification performed on objects and render it?
    Prashant Aggarwal
    last modified by Prashant Aggarwal
  • Midtier excel import is not importing data from csv file

    Hello Everyone,   I am trying to implement midtier excel import. I want to import two fields from csv file(eg.first name and last name). first name  is mandatory and last name is optional. I mapped both fi...
    Neha Donge
    last modified by Neha Donge