Your Recipe for Value Maturity
Have you ever heard the saying, “Anyone who can read a cookbook can cook”? That may work if the recipe is well tested and the cook has a basic knowledge of cooking terms and processes. However, culinary experts —professional chefs — have a deeper knowledge of how various factors can affect the results. This includes how the freshness of ingredients or an alteration in cooking temperature at the right time can influence the outcome of a dish.
They are likely to taste-test frequently,monitoring the cooking progress and adjusting seasonings or cooking procedures accordingly. This close attention to detail is often the difference between a good meal and an excellent one.
Likewise, real-time monitoring and management plays acritical role in day-to-day IT operations, often making the difference in how well you achieve your business objectives. The effective implementation of availability and performance management tools enables organizations to understand the current state of IT,with a growing number of IT organizations using these tools to understand how well they are supporting critical business services. To this end, application performance management is considered a core subset of availability and performance management, which provides visibility into how well user and application transactions flow across the IT infrastructure in support of these business services.
Analyst firms continue to create and enhance their maturity models to help their clients understand the value of technology, as well as provide a path toward greater organizational and process maturity. New technologies, approaches, priorities, and challenges have changed how IT is,and should be, monitored. The focus has moved from monitoring faults and outages to managing performance degradation. It has also moved from a reactive approach based on mean time to repair (MTTR), to a proactive approach that uses behavioral analysis to avoid outages. In addition, there is a need to understand how end users are working with IT,and how new IT service delivery models (e.g., public and private clouds) are being used. These factors, plus a growing reliance on IT, are fueling the need for more effective ways to monitor IT applications and end-user behavior — no matter where those applications are located or how users choose to access them. For example, many users now access applicationsfrom their smartphones, tablets, televisions, laptops, and other devices.
This paper explains the shortcomings of traditional,analyst-developed IT maturity models for informing and guiding the evaluation of IT monitoring capabilities, the purchase of monitoring tools, and the creation of effective monitoring strategies.
About the Authors
David Williams is a Vice President of Strategy in the Office of the CTO, with particular focus on availability and performance management, application performance management, IT operations automation, and management tools architectures. He has 29 years ofexperience in IT operations management. Williams joined BMC from Gartner, where he was research vice president, leading the research for IT process automation(run book automation), event correlation and analysis, performance monitoring, and IT operations management architectures and frameworks. His past experience also includes executive-level positions at AlterPoint (acquired by Versata) and ITMasters (acquired by BMC), and he served as vice president of Product Management and Strategy at IBM Tivoli. He also worked as a senior technologist at CA Technologies for Unicenter TNG and spent his early years in IT working in computer operations for several companies, including Bankers Trust.
Leslie Minnix-Wolfe is Lead Solutions Manager for Proactive Operations and the Service Assurance products at BMC Software. Minnix-Wolfe has more than 25 years of diverse development and marketing experience, primarily in the IT systems management domain, with a broad base of other experience, especially in BSM and predictive analytics. She previously held product and development management positions at several high-tech start-ups, including Netuitive and Managed Objects. She holds a BS in math/computer science from the College of William and Mary.