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Social media – everybody’s doing it.

 

From Twitter to Salesforce.com’s Chatter, there’s no escaping the fact that people (and penguins) prefer instant and collaborative communication.

Penguins.jpg

Sure, it’s changing how the help desk works, but can social media actually improve customer satisfaction and efficiency when aligned with IT Infrastructure Library (ITIL®) best practices?

 

New Webinar:

"The new power trio: ITIL, ITSM and Social Media"

 

In this seminar you will learn...

  • How to extend service improvements
  • Enhance your ability to better support customers
  • Why social media can mature your ability to deliver better services

Learn how you can harness the power of three.

 

Event Date: Thursday, September 13th 11:00 am CDT

 

Sign up today.

http://go.bmc.com/forms/WebEx_ESM_ITSMandSocial_September13_Social_Aug2012