Social media – everybody’s doing it.
From Twitter to Salesforce.com’s Chatter, there’s no escaping the fact that people (and penguins) prefer instant and collaborative communication.
Sure, it’s changing how the help desk works, but can social media actually improve customer satisfaction and efficiency when aligned with IT Infrastructure Library (ITIL®) best practices?
"The new power trio: ITIL, ITSM and Social Media"
In this seminar you will learn...
Learn how you can harness the power of three.
Event Date: Thursday, September 13th 11:00 am CDT
Sign up today.