By Mark Hamilton – VP ITSM Marketing, BMC Software
Today, Gartner released their first ever IT Service Support Management (ITSSM) Magic Quadrant report. We’re thrilled to have participated in this analysis and we’re also delighted that this new market definition reflects the changing needs of IT organizations in the 21st century. If you’re not a Gartner subscriber and you don’t have access to the new ITSSM Magic Quadrant – don’t worry, you can download it here: Gartner Magic Quadrant for IT Service Support Management Tools
This is going to be an amazing year for BMC and our customers - some forthcoming announcements will see our market leading ITSSM solutions extend their power and value even further. There will also be news of a groundbreaking new product - revolutionizing the experience of IT for everyone. So stay tuned.
*Gartner, Inc., Magic Quadrant for IT Service Support Management Tools, Jeffrey M. Brooks, Jarod Greene, August 20, 2012. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.