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A recent Gartner study said BMC Software “continues to see strong growth in its core flagship products, but also is moving into new areas to address the latest data center requirements, including cloud and SaaS opportunities.”


With more than a third of the ITSM market under its belt, BMC is positioned to continue to take away shares from the competition. The main reason, Gartner argues, is a strong solution that covers all facets of enterprise ITSM, including incident, problem, change, asset, service-level management and CMDB. The addition of SaaS and mobility products enhance BMC’s customer-focused portfolio, which now caters to both global conglomerates and SMBs.


In the comprehensive vendor review, Gartner examines a broad range of disciplines, ranging from strategy, finance and marketing to product, pricing and support. Read the entire rating report here.


Visit the BMC Remedy OnDemand portal for the latest product information.

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If you are not receiving via RSS feed, it's easy to miss some of the great content comming from all directions these days.

Take a look at the newest podcast in the BMC library. It launched earlier this week:



Atwell Williams, Solutions Architect for the Office of the CTO at BMC Software, discusses how successful IT organizations are shifting their relationship with business from just being providers of technology, to being partners--even leaders--in reaching the goals business sets.


Atwell Williams has been responsible for assuring the overall performance, availability, and recoverability of BMC's internal production applications. He has led the initial implementation of Business Service Management (BSM) within BMC Software, and is currently responsible for educating customers on ITIL® and how to implement Service Management in their organizations.


Get answers... and more, in this 17-minute podcast overview:

  • defining services and creating service models in five stages

  • analysis of the continuious improvement process

  • what is the shift and focus now on the service side?


Much of the podcast discussion follows a new BMC eBook: A Practical Guide to Services and Service Models -- also worth reading.

Happy Friday.

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