A recent Gartner study said BMC Software “continues to see strong growth in its core flagship products, but also is moving into new areas to address the latest data center requirements, including cloud and SaaS opportunities.”
With more than a third of the ITSM market under its belt, BMC is positioned to continue to take away shares from the competition. The main reason, Gartner argues, is a strong solution that covers all facets of enterprise ITSM, including incident, problem, change, asset, service-level management and CMDB. The addition of SaaS and mobility products enhance BMC’s customer-focused portfolio, which now caters to both global conglomerates and SMBs.
In the comprehensive vendor review, Gartner examines a broad range of disciplines, ranging from strategy, finance and marketing to product, pricing and support. Read the entire rating report here.