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Last week, Joe Schwartz of BMC’s solutions marketing noted at a webcast that “there will be a lot of changes around change when customers make the move from an on-premise to on-demand help desk.” In a 20-minute webcast with BMC SaaS CIO Marc Ferrentino, Joe takes us through a handful questions about change management in the age of SaaS, including:

 

  • How much control do you give up in a SaaS-based infrastructure?
  • What can you do to manage change when the traditional roles and responsibilities no longer apply?
  • How can we reduce the risk of change with built-in best practices?
  • What are your new processes to support your SaaS application portfolio?

 

It’s true that the SaaS model offers definite advantages in terms of the reduced time and effort needed to execute changes. So much so, that some organizations are tempted to take short cuts or ignore best practice when planning changes to their SaaS applications. The reality is, of course, that a SaaS application needs to be considered as part of the business service it delivers, just as you would for any piece of critical infrastructure. In fact, the SaaS delivery model introduces some new challenges and dynamics that IT service management teams need to understand. Listen to the webcast [22:31].

 

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