Seriously, The ITSMguy was humbled, taken back and really at a loss for words (not the norm) when we got the news. The Gartner Magic Quadrant is a very thorough analysis by one of the top industry analyst firms in the world on the very competitive service desk space.
And this is not something that just happens overnight. The end result is the culmination of a lot of people listening very closely to what our customers are saying they need to be able to better run their business, translating those requirements into software solutions and then spending even more focus on the customer by simplifying pricing, providing the guidance and expertise to get the most out of the solution and truly creating value from bits and bytes.
With such great competition in the marketplace, well, the results speak for themselves and while we pause at the end of the year to rest and be thankful (and yes we do thank you for your business), we are not sitting on our laurels, wreathes or even the chair, we are often and running already to bring new solutions to the market.
If you have not had a chance to preview the latest in our service desk portfolio, I invite you to take a moment and visit our new resource page; http://bit.ly/hemDWq or directly into one of the ITSM sections on our website.