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For those of you who were not in the audience( yes there were a lot of people there, The ITSMguy even with his VIP status could only get into row 378) or did not see the live streaming event, here is the Keynote presentation with Bob Beauchamp and Marc Benioff with the announcement of the lastest cloud from Salesforce, RemedyForce.Bob and Marc.jpg.png

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We’re hearing more about Service Catalogs as organizations try to develop a service-oriented culture. A Service Catalog is often considered the starting point for any successful ITIL Service Management initiative.  transformation_2.jpg


But, you are already delivering services to your customers without one, so how does a service catalog help and how do you get started?


Today we talk with Anthony Orr, Global Best Practices Director for BMC Services, about Service Catalogs, their value to the organization, how it relates to the success of other ITIL process improvement initiatives, and tips for getting started.  Here as we discuss;


  • What is a Service Catalog?
  • Why is the Service Catalog an important part of organizational transformation?
  • What are examples of Service Catalogs?
  • Can service catalogs help with ITIL process implementation?
  • How do you get started?

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It's amazing what I.T. was meant to be.